Telecom Field Technologist

Job Description

Company: New York State Electric & Gas (NYSEG)

Department: Operational Smart Grids - Telecommunications
Job Title: Telecom Field Technologist
Position: NYSEG Telecom Field Technologist

Reports to: Manager – Field Operations, OSG Telecommunications

Location: This position is open to various NYSEG locations including Rochester , Mechanicville. Ithaca, Vestal, Lancaster, Elmira, and Genev

Cross Company Responsibility: Yes

Work Type: Field

The base salary range for this position is $73,256 to $95,233 depending on experience and location.                       

Description

JOB SUMMARY:

Scope of Work - Main duties, settings, geography, reporting relationships, and other relationships:

Mid-level resource provides Tier-2 support, whose responsibilities include operational support, maintenance, and repair of transport network equipment interfacing with Information Technology, SCADA Communications, Protection and Control, and Energy Management System work centers. This position requires significant experience and the ability to adapt to new and emerging technologies quickly.

REQUIREMENTS AND PREREQUISITES (Performance expectations and desired skills)

-Provide well-developed skills for OSG Telecommunication infrastructure issues and remediation efforts. Requires specialized skill in areas of expertise; to be considered a Primary resource and offer significant experience and knowledge. Will be responsible for passing this knowledge to other team members, and creating training documentation and materials for distribution.

-Work with the OSG Telecommunications Engineering team to ensure designs meet life-cycle requirements and maintainability before deployment. Working as a Tier-2 resource for design and post-deployment planning and resolution.  

-Provide significant support and troubleshooting existing infrastructure including, but not limited to: SCADA Telecommunications (Substation, DA, Gas), AMI Communications, DWDM and Fiber-Optic Equipment, IP-based telecommunications, Wireline and Telco-based Telecommunications. Requires specialized knowledge in areas of expertise. including knowledge of standard test equipment, repair equipment, and other necessary tools.

-Assist in other areas within AVANGRID territories as necessary, such as Cellular/Wireless communications, dispatch radio systems, routine maintenance where required, participation in team efforts, and large-scale work planning and execution.

-Position will require field operation and travel outside of NYSEG territory, and infrequently to other areas within AVANGRID (RGE, CT, MA, ME). Expected travel up to 70%. Most is daily travel, occasional overnight, and extended (1 week) trips to support large projects. Company Fleet Vehicle will be provided with this position.

-Provide 24/7/365 support to users of the systems, as well as any hardware issues that arise. Provide Storm support when required, based on assigned Storm Role. Participate in on-call rotation with other team members.

-Troubleshoot, program, test, repair and replace telecommunication devices in all locations across AVANGRID territories. This includes all weather conditions, rough terrain, and difficult-to-reach positions.

-Provide leadership to team members as a role model and high-level contributor, while not a supervisory role.

-Assist Senior Telecom Technologist, Manager, OSG Telecom Field Operations in planning annual budgets, requirements and needs evaluation, staff and work allocations, and other duties not specified.

-Other duties as required.

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):
 

1) Provide significant IP and Ethernet-based knowledge and support to the NYSEG Field Operations team. Be the central point of contact for all matters involving telecommunications circuits and routing/switching paths. Assist Network Management Center and Operational Smart Grids Telecommunications Engineering wherever possible.

2) Provide advanced knowledge of cellular and wireless technologies (WiFi, WiMax, LTE, PtP Microwave) and how they interface with core equipment.

3) Have an understanding and functional knowledge of TDM and wireline circuits and be able to interact and maintain circuits. Interaction with carriers is important and will involve significant documentation skills for diagramming as-built and current-state installations.

4) Manage, maintain, troubleshoot and document existing NYSEG systems. Infrastructure including, but not limited to, Fiber-optic, Ethernet, SONET, TDM and wireline, wireless and cellular. Debugging of issues related to these in a 24/7/365 operating environment.

5) Will requir