Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Working remotely in the central time zone as an entry level Treasury Funds Transfer Analyst within the Treasury Management PIER Group (Payments, Investigations, Exceptions Resolution) - ACH Exceptions Group, you will live and work in one of the following states: Iowa, Nebraska, Oklahoma, Missouri, Louisiana, Minnesota, Kansas, North Dakota, South Dakota.

Work Schedule: Monday to Friday: Work Hours: 12:30 pm to 8:30 pm, CST.
*Shift differential is paid for all hours worked after 5 pm.

In this very fast-paced, high volume, entry-level position, you will review, verify and process ACH returns for corporate customers and government payment returns. In addition you will process death notifications via the reclamation process, follow Reg E guidelines and research and process fraud disputes and ACH returns.

- 1 year of related payments experience.
- Knowledge of NACHA, Zelle, TeleCheck, Reg E and death notification entry (DNE) refund process is a plus.

Job Description

• Executes funds transfers of multiple types and varying complexity using multiple processing platforms under general supervision.
• Initiates a subset of manual transactions, resolves routine exceptions, and/or provides secondary approval of initiated/repaired transactions
• Performs high-level financial reconciliation of processed transactions. Performs initial investigation of reconciliation exceptions.
• Monitors live transactions within multiple processing applications, follows standard policies and procedures to address exceptions. Escalates appropriately when faced with an unresolved exception or impactful issue.
• Ensures compliance with the control framework. Identifies and reports potential conflicts with relevant regulations to the appropriate parties.
• Participation in basic change management activities upon request (e.g. executing basic operational regression user testing scripts).

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures