Principal Inbound Product Manager- Cloud Provisioning

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Team: 

This team is part of the ServiceNow platform and provides cloud infrastructure services and APIs to manage the full lifecycle of applications and databases. The team uses DevOps tools and processes to automate provisioning and day 2 operations such as upgrades and backup/restore. We provide a world class platform with a deep focus on efficiency, reliability, and observability to operate and grow alongside the needs of our business units and customers.  

The Role: 

We are looking for an experienced and deeply technical Product Manager who is passionate about providing world-class cloud provisioning services. You will be the Product lead for provisioning that enables internal teams to deploy and manage the lifecycle of their applications. You will work across the ServiceNow managed cloud and public clouds to serve the needs of commercial and regulated industries. 

This role is highly collaborative, working with product teams, support, DevOps, SREs and experienced engineers to build high quality services and provide expert guidance to internal teams. 

What you get to do in this role: 

Deliver Customer Value 

• Serve your primary customers who are internal ServiceNow teams deploying databases and applications as part of the ServiceNow platform 
• Collaborate closely with ServiceNow internal teams to understand their needs and manage dependencies 
• Evangelize the provisioning capabilities to drive awareness, enablement, and provide guidance to internal teams 
• Create exceptional developer and operations experiences that allow teams to successfully deploy and support their applications 
• Become a domain expert by understanding the latest infrastructure trends, storage technologies, DevOps tools and Infrastructure as Code approaches 

Provide Team Leadership 

• Establish the vision and product strategy for a mission critical part of the platform  
• Work across product, DevOps and engineering teams to establish common usage patterns and provide enablement 
• Manage various stakeholders and set product priorities and build consensus 
• Work with cross-functional teams to execute on the product backlog and manage dependencies 
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries 

Have a Significant Impact 

• Drive enhancements and efficiencies for services that are used by every ServiceNow customer 
• Help define and drive the future of cloud infrastructure services as we make ServiceNow available on additional public cloud platforms 
• Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter 
• Influence other product teams by being the expert in your domain 

Qualifications

To be successful in this role you have: 

• 8+ years of Product Management experience or equivalent in a technical role  
• Experience building and operating enterprise-class provisioning services as part of a hi