Microsoft Business Applications Customer Outcome Leader

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Crowe LLP is seeking a Microsoft Business Applications Customer Outcome Leader – Senior Manager to own and drive customer success across a portfolio of post-implementation client accounts. This role is responsible for ensuring measurable business outcomes, high-quality service delivery, and long-term value realization for our clients using Microsoft Business Applications.

As a senior leader, you will operate at a portfolio level—partnering closely with Account Executives, Executive Sponsors, and global delivery teams to align client business goals with scalable, high-impact outcomes.

Key Responsibilities

Client Outcomes & Value Realization

• Own outcome achievement and SLA performance across a portfolio of assigned post-implementation client accounts
• Translate client business objectives into measurable outcomes, optimization roadmaps, and success metrics
• Drive continuous improvement in service quality, client satisfaction, and realized business value

Portfolio & Delivery Leadership

• Oversee a portfolio of approximately 8–12 client accounts, including complex or high-impact engagements
• Lead multiple cross-functional, global delivery teams to ensure consistent, high-quality execution
• Manage capacity planning, skills alignment, and delivery performance across accounts

Client & Stakeholder Partnership

• Partner with Account Executives and Executive Sponsors to shape and execute customer outcome strategies
• Serve as a trusted advisor to client executives, providing strategic guidance and influencing decision-making
• Ensure alignment between client expectations, delivery capabilities, and outcome commitments

Growth & Commercial Contribution

• Enable growth within high-potential accounts by expanding realized outcomes and demonstrated value
• Support solution and service expansion across the Microsoft Business Applications portfolio
• Balance outcome achievement with scalable, efficient, and profitable delivery models

Qualifications

Required Experience

• 7+ years of experience in Microsoft Business Applications consulting or managed services
• Proven leadership in outcome-based, post-implementation delivery models
• Experience managing complex client portfolios and global delivery teams

Key Skills & Attributes

• Strong executive-level communication, presence, and influence
• Ability to connect business strategy to technology-enabled outcomes
• Data-driven mindset with a focus on performance, quality, and continuous improvement
• Collaborative leader who thrives in a matrixed, client-facing environment

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The application deadline for this role is 12/31/2026.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,000.00 - $284,300.00 per ye