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Manager, Sales Support and Contract Administration
GravieMinneapolis, United Statesfull_timeVerifiedPosted 8 May 2025
💰 $150,500/yr($90,300/yr – $150,500/yr)
About the role
Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. A Little More About The role:We are seeking an organized, detail-oriented, and proactive Sales Support and Contracts Manager to join our dynamic sales team. This role will be pivotal in managing and providing essential support to the sales coordinator and contracts administration team. You will be responsible for ensuring smooth management of contracts, from initial proposal stages through to execution. You will work closely with the sales team, legal, implementation, underwriting, compliance, and other departments to ensure you are making smart and appropriate business decisions while adhering to industry compliant rules and regulations. The ideal candidate will possess strong communication and negotiation skills, alongside a deep understanding of contract management processes, to help drive sales efforts and business growth.
Contracts Management responsibilities:● Oversee the creation, review, and management of contracts and agreements, ensuring compliance with company policies, legal requirements, and industry standards.● Assist in the preparation and execution of service-level agreements (SLAs) and other customer-facing documents.● Collaborate with legal, finance, and sales teams to ensure that contracts are accurate and aligned with business terms and conditions.● Ensure contracts are executed in a timely manner, tracking their progress from negotiation to final approval.● Act as the primary point of contact for any contract-related inquiries or issues, providing guidance to sales teams and clients as needed.● Oversee the approval process for contract modifications and renewals, including managing redlines, amendments, and necessary revisions.● Negotiate contract terms when necessary, ensuring that both the company’s and clients' needs are met.● Track and report on contract renewal dates, ensuring timely renewals or renegotiations.● Stay updated on industry best practices and legal changes related to contract management.● Provide administrative support to the sales team and assist in customer meetings or calls when required.● Monitor contract performance and follow up on any compliance or operational issues.● Assist in identifying and implementing process improvements to streamline contract management.● Ensure the contract administration and systems management of new products and process integrations are in line with business needs and strategic direction of the company.● Collaborate with multiple departments to ensure contract compliance and identify emerging trends.
Sales Support responsibilities:● Oversee the sales coordinator team with pre-sales activities, including preparing quotes, proposals, and presentations ensuring you are meeting turnaround times and accurate submission.● Ensure the team is maintaining customer and prospect databases, ensuring all information is accurate and up to date in the CRM system.● Coordinate communication between the sales team, brokers, and internal departments to ensure a seamless sales process.● Be responsible for timely responses to customer and broker inquiries and deliver consistent follow up on leads, ensuring a smooth transition from sales to delivery.● Assist in preparing sales reports, tracking performance metrics, and identifying sales opportunities.● Be involved in recruiting, hiring, and training new sales coordinators ensuring the team is well-equipped to succeed.● Provide ongoing coaching, feedback, and mentoring to sales reps, helping them improve their skills and performance.
You Bring:● Bachelor’s degree in business, legal, or equivalent work experience ● 3+ years of experience in contracts management, sales support, or a related role, ideally within a fast-paced business environment.● 2+ years of experience managing, motivating, and leading a team to deliver on ambitious goals.● Experience with contract law and experience in drafting and reviewing contracts. Experience in the health insurance industry is preferred.● Experience in working with legal teams.● Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
Contracts Management responsibilities:● Oversee the creation, review, and management of contracts and agreements, ensuring compliance with company policies, legal requirements, and industry standards.● Assist in the preparation and execution of service-level agreements (SLAs) and other customer-facing documents.● Collaborate with legal, finance, and sales teams to ensure that contracts are accurate and aligned with business terms and conditions.● Ensure contracts are executed in a timely manner, tracking their progress from negotiation to final approval.● Act as the primary point of contact for any contract-related inquiries or issues, providing guidance to sales teams and clients as needed.● Oversee the approval process for contract modifications and renewals, including managing redlines, amendments, and necessary revisions.● Negotiate contract terms when necessary, ensuring that both the company’s and clients' needs are met.● Track and report on contract renewal dates, ensuring timely renewals or renegotiations.● Stay updated on industry best practices and legal changes related to contract management.● Provide administrative support to the sales team and assist in customer meetings or calls when required.● Monitor contract performance and follow up on any compliance or operational issues.● Assist in identifying and implementing process improvements to streamline contract management.● Ensure the contract administration and systems management of new products and process integrations are in line with business needs and strategic direction of the company.● Collaborate with multiple departments to ensure contract compliance and identify emerging trends.
Sales Support responsibilities:● Oversee the sales coordinator team with pre-sales activities, including preparing quotes, proposals, and presentations ensuring you are meeting turnaround times and accurate submission.● Ensure the team is maintaining customer and prospect databases, ensuring all information is accurate and up to date in the CRM system.● Coordinate communication between the sales team, brokers, and internal departments to ensure a seamless sales process.● Be responsible for timely responses to customer and broker inquiries and deliver consistent follow up on leads, ensuring a smooth transition from sales to delivery.● Assist in preparing sales reports, tracking performance metrics, and identifying sales opportunities.● Be involved in recruiting, hiring, and training new sales coordinators ensuring the team is well-equipped to succeed.● Provide ongoing coaching, feedback, and mentoring to sales reps, helping them improve their skills and performance.
You Bring:● Bachelor’s degree in business, legal, or equivalent work experience ● 3+ years of experience in contracts management, sales support, or a related role, ideally within a fast-paced business environment.● 2+ years of experience managing, motivating, and leading a team to deliver on ambitious goals.● Experience with contract law and experience in drafting and reviewing contracts. Experience in the health insurance industry is preferred.● Experience in working with legal teams.● Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
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