Operational Account Manager, Road Transport
DSVAbout the role
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Road
Job Posting Title: Operational Account Manager, Road Transport - 96680
Time Type: Full Time
Summary
The Operational Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.
In addition to core account management duties, this role may involve driving a company-provided sprinter van (non-CDL, under 10,000 lbs) to pick up and deliver freight for customers on an as-needed basis. Due to these operational responsibilities, the employee must maintain a valid DOT Medical Card and will be included in the company’s DOT random drug and alcohol testing pool.
Duties & Responsibilities
- Develops the overall customer relationship via all methods of communication, phone, email, and in person.
- Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
- Researches and determines growth opportunities within the branch’s house accounts.
- Investigates, actions and establishes new customer leads and opportunities.
- Examines customer requests to provide best service options and pricing available.
- Proactively handles customer shipment requests.
- Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
- Provides direction and sets pricing guidelines for Carrier Sales team.
- Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
- Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
- Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
- Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
- Picks up and delivers customer freight as needed using a sprinter can, ensuring timely, safe, and accurate transport in accordance with company and DOT regulations.
- Completes required driving logs, pre-/post-trip inspections, and documentation when operating the vehicle.
- Plan efficient routes, considering factors such as traffic conditions and weather.
- Other duties and project work as assigned by manager.
Minimum Required Qualifications Education and/or Experience
- High School diploma.
- 3 years’ experience in logistics, transportation brokerage, or related field.
- Prior experience operating commercial vehicles under 10,000 lbs preferred
- Valid Driver’s License
- Ability to obtain and maintain a valid DOT Medical Card
Skills, Knowledge & Abilities Computer Skills
- Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
- Solid analytical experience in Excel required.
- Experience with transportation management systems.
Language Skills
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