Regional IT Tech Support Specialist

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
 
This position will be located in: Phoenix, AZ  

Application Deadline: 

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

The Regional IT Technical Support Specialist travels to assigned branches to assist with the day-to-day operations of the Information Technologies Department by administering support of personal computers.  Assists in the operation of computer networks by installing hardware such as PCs, laptops, printers, mobile devices, phones, and cabling systems.  Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. Diagnoses and repairs personal computers, mobile devices, and other various hardware.

Responsibilities

Essential Functions

• Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
• Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories. 
• Diagnoses and repairs personal computers, mobile devices, and other various hardware. 
• Sends units out for repair and ensures the repair is accomplished in a timely manner.
• Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
• Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
• Develops and maintains effective working relationships with customers, vendors, and others related to the company.
• Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise.
• Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware. 
• Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware. 
• Demonstrates basic proficiency with core networking concepts such as IP addressing and DHCP, and assists with mounting, cabling, and labeling network hardware under guidance. 
• Proactively communicates with the supervisor regarding personal computer usage and related requirements, as directed.

Non-essential Functions

• Provides accurate, timely documentation of expenses and other information as requested.
• Provides input or recommendations to the department budget.
• Researches and analyzes various topics and function of the department.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Associate's degree in Computer Technology or the equivalent in work experience, required.
• Bachelor's Computer Technology degree preferred. 
  Knowledge of Windows desktop PC’s is essential. 
  Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred. 
• Experience working with computers in a WAN environment is helpful. 
• Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred. 

Skills and Abilities

• Must be able and willing to travel up to 50-75% of the time.
  
• Must be able to read and write effectively in English.
  Strong customer service orientation; consistently competent, accurate, responsive, and engaged
  
• Excellent interpersonal, written, and verbal communication skills
  
• Effective planning, organization, and time-management skills
  
• Ability to exercise independent judgment and make sound decisions within area of expertise, including providing recommendations on material matters
  
• Proven ability to meet project goals, timelines, and expected outcomes
  
• Strong collaboration skills; able to work effectively with customers, cross-functional teams, and all levels of management
  
• Demonstr