Customer Experience Representative Associate

Location Address:

2925 Chicago Ave Loading Dock Minneapolis, MN 55407-1321

Date Posted:

September 05, 2025

Department:

16008774 Customer Experience Center HOS

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Consider joining our Customer Experience Call Center!The Customer Experience Center supports all of Allina Health and works directly with patients and family members to help them navigate care.

Location

Allina Commons 2925 Chicago Ave, Minneapolis, MN

Position Details

• Full-time (80 hours per two-week pay period) with full benefits
• Onboarding: First 8 weeks, Monday–Friday, 8:00 AM – 4:30 PM
  • Includes instructor-led classes, colleague shadowing, and taking calls
• Shifts/Schedules: Assigned after onboarding
  • Start times: 7:00 AM – 11:30 AM
  • End times: 3:30 PM – 8:00 PM
• The Customer Experience Center is open 24/7/365
• Weekends may be part of the schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available at both locations

Learn a little more about what makes our customer experience centers unique:Careers with Purpose: Minda Garcia

Job Description:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

• Associate's or Vocational degree
• Experience in a health care setting
• Experience with Healthcare Scheduling
• Experience with Customer Service

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $20.32 to $27.68 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit an