Process Expert Senior - FEP

Anticipated End Date:

2025-05-22

Position Title:

Process Expert Senior - FEP

Job Description:

Process Expert Senior - FEP

Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

Federal Employee Program - FEP, is a proud member of the Elevance Health, Inc. family of companies, it is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

The Process Expert Senior is responsible for supporting the PMO and Business Readiness functions with multiple operations departments by participating in project and process work.

How you will make an impact:

• Will perform business readiness duties as a lead when driving enterprise-wide initiatives/projects.
• Work directly with learning and development to develop training programs to equip employees with the necessary skills and knowledge to effectively utilize new systems and processes.
• Develop and execute change management strategies to ensure smooth transitions and adoption of new processes, systems, and technologies.
• Design and implement communication strategies to keep the organization informed and engaged during transitions and implementations.
• Conduct thorough assessments to anticipate the impact of changes on business and develop strategies to address potential gaps.
• Develops, presents process improvement solutions for new systems, new accounts and other operational improvements.
• Support project managers in ensuring business readiness tasks are integrated into project timelines and deliverables.
• Provides process direction and decision making for all minor and major project work
• Provides guidance to process experts. 

Minimum Requirements:

Requires a BA/BS and minimum of 8 years’ experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
• Knowledge of Knowledge Library and/or BlueLINK document repositories preferred.
• Prior experience working in healthcare insurance highly preferred.
• Prior experience working in a project management capacity highly preferred.
• Experience in Change Management and Business Readiness highly preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $85,848 to $141,036

Locations: New York, District of Columbia (Washington, DC), Maryland, Minnesota

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level: