Customer Site Service Rep I

Now hiring! OEM Customer Site Service Rep I

 

We are looking for a Customer Site Service Representative I to join our Coatings team at our GM customer plant in Wentzville, MO.  This role will support production activities for third shift Monday-Friday. 

 

Come create chemistry with us!

 

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings.  This position supports the 1st shift daily operation of BASF products by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. You will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships.   The role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.  The incumbent will demonstrate the technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

 

You create chemistry by...

 

• Supporting the daily operation of BASF paint products the Automotive Assembly Plant.
• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.

If you...

• High School Diploma (or GED) required.  Bachelor's preferred.
• Have ingrained safety mindset, excellent interpersonal communication skills.
• Have a strong mechanical aptitude and attention to detail.
• Must be comfortable lifting and moving drums on a regular basis.
• Have knowledge in following written procedures, work instructions and JSAs.  Proficiency with the Microsoft Office.
• Leadership potential and flexibility that showcases a willingness to work shifts and weekends when necessary.

Create your own chemistry with you@BASF

 

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to