Employment Type:

Shift:

Description:

POSITION PURPOSE

Responsible for supporting the Director with the daily responsibilities of the Clinical Engineering Systems Administrator (CESA) team while providing technical expertise, guidance, and assistance in the area of clinical equipment network systems for Trinity Health Clinical Engineering (THCE). Responsible for planning, maintenance, troubleshooting and management of biomedical and imaging network (LAN/WAN) devices and infrastructure (i.e. servers). Works with CESA team members, key stakeholders, CEOs, Senior Management Leadership, and Information Services teams at Regional Health Ministries (RHM) and System Office to develop effective strategies and implementation plans. Promotes a department focused on IT compatibility and security of RHM medical technology assets. Serves as an escalation point to local RHM clinical engineering staff for guidance, technical assistance and remediation on device installation, cybersecurity and other matters as to not impact patient safety.   

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.

Keeps Medical Equipment Technology & Cybersecurity Director informed in a timely manner of issues affecting device configuration, network connectivity, or cybersecurity of medical equipment as noted in discussions with equipment manufacturers, other departments or fellow CESA colleagues.

Works independently with minimal oversight and supervision with the ability to provide interim leadership to CESA staff in the absence of Medical Equipment Technology & Cybersecurity Director.

Monitors clinical equipment that utilizes networking technologies and/or Unix or Windows based operating system. Monitors Medigate and Service Now tickets to respond to issues such as malware incidents, security policy expirations, inappropriate network data traffic.

Provides technical expertise to Clinical Engineering staff and on-site service as necessary. Works with TIS, CE personnel and vendor to address medical device issues as they arise. Issues addressed include device wired/wireless configuration, IoT data clarification, specific device network enforcement policies.

Supports EPIC/TogetherCare implementations system change over; assesses existing equipment and works with Epic/TogetherCare Project Manager to determine the integration strategy; conducts extensive testing to ensure successful change over; onsite training of local CE staff to do front line device inventory, configuration, and troubleshooting.

Serves as network (LAN/WAN) systems administrator for various and numerous Clinical Engineering Equipment systems/servers not managed by Trinity Information Services.  (Vast majority of devices are not managed by TIS) Accesses servers for reboots, patching, and configuration of new applications, etc.  Serves as conduit for escalations and remediations between the vendor and TIS to understand and implement fixes, policies, and procedures.

Serves as sole technical resource for implementation of clinical equipment requiring network interface configurations (i.e. enterprise EMR).  Assists with development of project timelines, milestones and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and ensuring a timely adherence to established timelines.

Performs root cause analysis for all related network device outages and performance issues.  Utilizes SQL and Python to perform data/trend analysis, and identify root cause of issues.

Documents solutions to problems, trouble-shooting techniques and developing end-user guidelines.  Recommends configuration changes to medical device and network environment based upon technology landscape, industry trends and experience.  Presents network security solutions and key medical device security metrics at monthly update meetings.

Manages user security and access, data backup processes, installation and/or upgrades of medical device related servers.  Responsible for the end to end installation, testing of servers and upgrades.

Works with vendors and THCE staff on hardware and software patch implementations. Coordinates software patch application process and subsequent device testing for clinical functionality to ensure equipment functions as planned; makes determination to roll back changes, if necessary.

Develops documentation of data maps and network layout diagrams for sites. Maintains database of all system related information related to clinical equipment including IP data, OS, criticality, and recovery information. Maint