Director, Client Success

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We’re looking for a Director, Client Success to lead our rapidly growing enterprise client portfolio and scale SeatGeek’s client success function through its next phase of growth. Reporting to the EVP, Clients & Partners, you will own the full Client Success organization, supporting some of the most iconic teams and venues across the NFL, NBA, NHL, golf, MLS, and other sports. 

This is a senior leadership role for a proven operator who thrives at the intersection of client engagement, commercial strategy, and team leadership. You’ll be responsible for scaling a high-performing team, driving enterprise-level outcomes for our partners, and ensuring SeatGeek delivers world-class experiences for clients and their fans.

What you'll do

• Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs
• Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership
• Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio
• Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek
• Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution
• Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth
• Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction
• Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base
• Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale
• Leverage data and insights to inform client performance and influence internal strategy
• Represent SeatGeek at client meetings, including annual business reviews, and industry events

What you have

• 12+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing/entertainment
• 6+ years leading and developing managers and large teams
• Proven ability to drive outcomes with enterprise and C-level stakeholders
• Experience with complex SaaS deals, multi-product environments, and commercial ownership
• Strong analytical acumen—comfortable with performance data, P&Ls, and strategic decision-making
• Demonstrated success scaling functions during periods of rapid growth
• Executive presence and communication skills; able to influence internally and externally
• Exceptional attention to detail, urgency, and follow-through
• Familiarity with the sports or live entertainment industry is a strong plus
• Willingness to travel (~25–35%) to client meetings and industry events

Why You'll Love This Role

• You’ll get to work with iconic sports teams, venues, and live event brands, helping create incredible fan experiences. And as part of that, you’ll attend marquee sporting events and concerts
• You’ll be part of a team that drives real commercial impact and operational excellence… and has fun doing it
• You’ll work closely with peers in CS and across the company
• You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave 
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $190,000 - $215,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide arra