Employment Type:

Full time

Shift:

Description:

Purpose 

Frontline, department-based, supervises daily functions of assigned department; Provides clear direction & manages / advances people, process, structures &/or programs that support direct/indirect care.  The leader demonstrates behaviors in alignment with culture & creates / supports comprehensive strategies & measures progress to achieve desired outcomes (e.g., successful completion of assigned service tickets, requests and incidents, that involve preventative maintenance requests in an accurate and timely manner.) 

Responsible for managing a team of technical colleagues with respect to level 1-3 technical support for endpoint devices (e.g., infrastructure, desktops laptops, printers, mobile devices and peripherals) 

Responsible for colleague scheduling, performance reviews, mentoring, training and travelling to assigned sites (if appropriate) to ensure work is being performed accordance with Trinity Health standard. 

Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

 

Work Focus: Responsible for the daily operations & the oversight of staff. Supervisors work in collaboration with department managers to manage staff & department effectively. Participates in & contributes to the performance management/review process. Implements departmental plans & priorities identified by accountable leaders. May participate & recommend in the hiring & selection process.  Responds promptly & directly to meet or exceed customers’ needs. 

 

Process Focus: Follows standards of performance & work processes in designated areas.  Coordinates staff scheduling & assignment. Reviews & approves administrative functions (time, payroll, expense). Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. 

 

Communication:  Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses &/or escalates organizational, operational, or team conflicts  

 

Environment: Performs work in an environmentally safe, professional & healthy manner; self-monitors & initiats corrections and/or seeks guidance when needed.  Demonstrates flexibility & self-direction by responding as a team player. Helps to create a positive work environment that promotes productivity. Accountable for continuous self-development & supporting the growth of others. 

 

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior. 

 

Minimum Qualifications 

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