Temporary Crisis Responder

Title:               Temporary Crisis Responder
Unit:               Admissions
Reports to:     Director of Admissions  

Salary:            $24.73 per hour [Approximately $45,000 Annually]

Status:             Full Time; Temporary, Non-Exempt
Location:        Long Island City and throughout the 5 boroughs of NYC

Position Summary

Reporting to the Director of Admissions, the Crisis Responder is responsible for responding to and de-escalating crisis situations.

Core Competencies:

Mission, Culture and Fit- The Crisis Responder must embody the values and mission of the Fortune Society. This includes meeting our participants where they are in the recovery process, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done.

Attention to Detail- The Crisis Responder must demonstrate competency to develop systems and

processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details.

Essential Duties and Responsibilities:

• Respond to and de-escalate crisis situations
• Attend Crisis Team meetings
• Attend Incident Review Committee Meetings
• Enter Incident Reports in Caseworthy
• Prevent crowds of people from congregating in front of the building
• Prevent people from smoking in the front of the building. (Guide them to the designated smoking areas)
• Participate in investigations involving participants
• Prevent people who are not allowed on the premises from remaining in the building
• Assist with making sure participants swipe in during meals
• Assist front desk staff with assuring that participants swipe in and out of the building
• Assist individuals with disabilities with entering from wheelchair accessible entrance
• Place 911 calls when necessary
• Perform other related duties as needed

Qualifications:

• High school diploma or equivalency required; some college preferred.
• Ideal candidate will have some training in the fundamentals of methods of de-escalation.
• Strong oral and written communication skills.
• Ability to work a flexible schedule.
• Proficiency in Microsoft Office and familiarity with client management databased required.
• Ability to work independently and as part of a team.
• Knowledge of and sensitivity to social issues faced by formerly incarcerated men and women.
• Experience and/or desire to work with a culturally diverse population in an addiction service setting.
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.
• Monitor the weapon detection system to ensure safety and compliance, promptly identifying any incidents involving detected weapons. Notify the supervisor immediately of any incidents and communicate with the individual possessing the weapon to address the situation appropriately.
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