Senior Technical Product Analyst

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

The Cloud Sr. Technical Product Analyst role is part of the Cloud Operations team in Global Technology Infrastructure & Operations.  The role reports to the Sr. Manager – Cloud Operations and is responsible for driving the Cloud platform engineering outcomes, managing the agile product and process, leading a team of Cloud engineers, and driving alignment with the Cloud Platform Engineering teams (Cloud Business Office, DevSecOps, Security) and consumers of the Cloud.

Responsibilities & Accountabilities:

• Manages day-to-day release management, reporting, and coordination for cloud changes
• Contributes to the end-to-end ownership of features from ideation through implementation and through maintenance and support.
• Provides the functional design of the business requirements in a manner well understood by the developers and provides acceptance criteria.
• Writes epics, user stories, acceptance criteria in automation scripts and participates in all agile events of the product group as a team leader.
• Collaborates with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization.
• Verifies the results of testing and raises defects/issues against the features owned.
• Completes the end-to-end testing of the feature and provides sign-off for the code release into production.
• Validate the production release by working with business users utilizing test accounts in production environment.
• Builds and maintains strong working relationships with multiple diverse stakeholders across the company, including members of executive leadership.
• Understands complex customer issues, converting them into problem statements and provides out of box solutions thru design thinking.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 - $143,900
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• At least 4-5 years of experience in change and design initiatives, covering areas such as cloud, operations, technology, and product development.
• Experience collaborating with channel partners, systems integrators, and third-parties to deliver and manage implementation of solutions.
• Certification: AWS Cloud Practitioner Certification or GCP Di
• Experience in one or more of the following: cloud infrastructure, SaaS, big data, security and privacy, development and operations, or artificial intelligence/machine learning.

Experience

• 5+ years of product execution / technical business analyst experience with a Bachelor’s degree or 3+ years relevant experience and a Master’s degree.
• Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc.
• Direct experience leading an Agile team.
• Demonstrated experience in conducting user research.
• Passion for Cloud and DevOps technology, and knowledge of industry structure, trends and infl