Senior Technical Project Manager (Unit 42)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

The Senior Technical Project Manager will be a member of the Global Consulting Operations team and will be responsible for supporting multiple projects concurrently in partnership with our technical teams, clients, and internal stakeholders. This position will be focused on Unit 42’s Digital Forensics and Incident Response engagements, as well as Proactive Service engagements, and will report directly to the Program Manager for Unit 42 Security Consulting Project Management.

Your Impact

• Manage multiple projects effectively by defining schedules and goals based on Statements of Work (SOWs) and communicating directly with clients where needed
• Maintain and update status reports for external clients and customers 
• Identify issues and risks related to projects and overall health of the client - Ensure any identified issues/risks are escalated to the project Engagement Lead
• Partner and guide technical team members to accomplish project goals and objectives, ensuring execution of project tasks, and monitoring progress to completion
• Support the delivery of quality solutions to clients and customers, with a goal of exceeding expectations
• Maintain a strong understanding of the Professional Services team’s skill sets
• Partner with consulting leadership with any staffing needs for each project
• Develop strong partnerships with internal and external stakeholders for each project 
• Partner with the Engagement Lead to ensure the projects adhere to budget and time frame guidelines 
• Partner with Engagement Lead to look for opportunities to increase client satisfaction and deepen relationships 
• Comfortable with managing customer expectations and dealing with conflict

Qualifications

Your Experience

• Bachelor’s degree in MIS, Cybersecurity, Computer Science or related field, or equivalent work experience or equivalent military experience required
• PMI Project Management Professional (PMP) certification or equivalent preferred
• 7+ years of professional experience in Project Management, focusing in one or more of the following - Cybersecurity, Digital Forensics, Software Defined Lifecycle (SDLC)/Infrastructure or other related technical environments  
• Ability to lead multiple large-scale projects creating project plans and ensuring on-time task execution and documentation
• Flexibility to work nights, weekends, holidays as needed  
• Proven ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, multitask, and communicate with stakeholders at all levels of our client organizations
• Ability to maintain confidentiality and diplomacy
• Ability to communicate effectively in both verbal and written form
• Strong proficiencies with Google Suite, Asana, and Clarizen preferred
• Previous direct client/customer consulting experience preferred

Additional Information

The Team

Unit 42 Consulting is Palo Alto Network's security advisory team.  Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach