Junior Operations Manager New York

  As the Junior Operations Manager, you will report to the Team Lead Operations and work closely with the General Manager NY in driving the day-to-day operational activities for the region (NY/NJ/CT/PA). You will help ensure Blacklane’s service standards, growth targets, cost-controls and partner relationships are maintained. You will work cross-functionally with operations, partner onboarding, account management, data/analytics and finance. This is a hands-on role, ideal for someone who enjoys both operational detail and strategic support.

YOUR CHALLENGE:

• Assist in the planning, monitoring and execution of operational initiatives for the region under the direction of the Team Lead Operations and General Manager.
• Track, monitor and report on key operational metrics (service levels, partner performance, cost control, utilisation, etc).
• Support onboarding and off-boarding of partner fleets/chauffeurs, ensuring compliance, contract documentation and operational readiness.
• Liaise with partner organisations (chauffeur networks, airport authorities, strategic partners) to ensure smooth service delivery and handle escalations.
• Identify operational pain points and process bottlenecks; recommend improvements to drive efficiency, cost-savings and service quality.
• Collaborate with data/analytics teams (utilizing tools such as Google Suite, Tableau) to generate insights, dashboards and decision-support.
• Work with finance and commercial teams to support cost management (e.g., monitoring P&L levers, cost of operations, partner incentives) and ensure alignment with regional financial targets.
• Support preparation of regional strategy materials, presentations and stakeholder updates (e.g., monthly operational review, regional performance reviews).
• Coordinate with cross-functional teams (marketing, sales, account management, global operations) to ensure operational alignment with growth initiatives.
• Maintain strong relationships with internal and external stakeholders, acting as a credible point of contact for operational matters.
• Assist in driving a culture of high performance, integrity, reliability and continuous improvement across the operations team

 ABOUT YOU:

• Bachelor’s degree in Business Administration, Operations Management or related field (or equivalent work experience).
• 1-3 years of operational or account management experience in a fast-paced / service environment.
• Strong analytical and problem-solving skills—comfortable working with data to identify trends and build actionable insights.
• Excellent organisational skills; able to manage multiple tasks and priorities simultaneously in a dynamic environment.
• Experience working cross-functionally with various teams and stakeholders.
• Strong communication skills (written and verbal), with the ability to present findings and influence decision-making.
• Proficiency in Google Workspace / Microsoft Office (especially spreadsheets) and ability to learn new tools (e.g., Tableau, dashboards).
• A proactive mindset: self-starter, willing to take ownership, adapt to ambiguity and drive improvements.
• A team-player with a positive attitude, who embodies values such as reliability, integrity, going the extra mile, and care

  About Blacklane
Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.   Our Company Culture
Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care,  inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• People of Color Resource Group - To celebrate, empower, and amplify the contributions of POC, both past and present, while fostering a culture of inclusivity, equity, and allyship at Blacklane.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinking, and team engagement through shared reading and analysis.
• Blacklane Cares Leave – Spend up to eight paid hours annually volunteering for causes meaningful to you.

We welcome—and actively support—employee