Technical Program Manager for POS Platform Enablement

What You’ll Do

• Lead end-to-end delivery of large-scale Byte POS deployments, from planning through go-live and stabilization
• Coordinate across Technology, Restaurant Operations, Finance, Security, Legal, Franchise teams, and external partners
• Drive integrated program plans covering software, hardware, integrations, network readiness, training, and cutover
• Identify risks early, manage dependencies, and keep complex programs moving forward
• Adapt deployment approaches to meet regional and market-specific needs while maintaining consistency and quality
• Communicate program progress, risks, and decisions to senior stakeholders
• Capture learnings from deployments and improve repeatable rollout playbooks

Program Ownership & Delivery

• Own end-to-end execution of large-scale Byte POS deployments, from readiness through stabilization
• Build and maintain integrated program plans covering technology, operations, vendor execution, training, and cutover
• Actively manage dependencies, risks, and trade-offs across parallel workstreams
• Establish clear success metrics and ensure delivery against committed milestones

Cross-Functional Leadership

• Lead and align cross-functional teams across Technology, Restaurant Ops, Finance, Security, Legal, and Franchise organizations
• Drive accountability with external vendors and system integrators through clear plans and performance tracking
• Adapt deployment execution to regional market requirements while maintaining global standards

Technical Execution & Operational Readiness

• Ensure technical readiness across POS software, integrations, hardware, networking, and support models
• Translate technical constraints into clear execution plans for non-technical stakeholders
• Validate go-live criteria and oversee cutover and stabilization activities
• Drive post-launch reviews and operational improvements

Stakeholder Communication & Influence

• Provide concise, accurate program updates to senior leaders
• Escalate risks early with clear mitigation options
• Influence outcomes through data, clarity, and execution credibility

• 8+ years of experience in Technical Program Management or related roles
• Experience with POS, restaurant, or retail systems
• Proven ownership of large, complex technology deployments in enterprise environments
• Strong technical fluency across software systems, integrations, and infrastructure
• Experience managing global or multi-region programs
• Demonstrated success influencing senior stakeholders without direct authority
• Experience working with franchise partners

Salary Range: $122,000 - $142,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.