Host/Hostess Full-time - Part-time

When you become a part of The Cypress of Hilton Head, you not only step into a role but also into a front-row seat where you get to witness the incredible life stories of some of the wisest individuals on earth. Moreover, you become an integral member of an exceptional company that is actively investing in the future of senior living by investing in you. It's more than just a job; it's an invitation to be part of our extraordinary journey!

The Cypress of Hilton Head’s Food & Beverage Department is recruiting for a hospitality focused Host/Hostess to join our team!
 

Embraces Hospitality Promises:

• We greet residents, employees and guests warmly, by name and with a smile
• We treat everyone with courteous respect
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner
• We hold ourselves and one another accountable
• We embrace and value our differences
• We make residents, employees and guests feel important
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance at all times.
• We pay attention to details.

Position Summary: Ensures each guest is greeted and seated promptly. Assumes responsibility to assure the most efficient operation of dining service at The Cypress Club, offering the maximum in service to our residents and guests, through advance planning, coordination, and cooperation with other departments.

1. Meet, greet and seat guests with a smile in a courteous, genuine manner, present clean menus immediately upon seating and inform guest of server’s name; inform server of newly arrived guests at their stations.
2. Upon seating the guest, determine if there will be a delay in service; if it is apparent, make an acknowledgement and attempt to pacify the guest.
3. Ensure that dining room is organized and neat, tables have been properly set and are ready for seating; arrangement of room and organization must also be in tact.
4. Have knowledge of the number and location of all Dining Room tables, so guests will be seated in an equitable manner throughout, and no server or particular station will be overloaded with guests.
5. Convey and guest complaint or grievance to Director, Manager or Executive Chef (written documentation).
6. Monitor and restaurant area at all times to ensure service procedures and carried out appropriately.  See attached memo:  Service Techniques/The Perfect 20/Sanitation Check List.
7. Remain on duty at entrance or on the floor at all times; provide continuous attention to guest’s needs.
8. Keep entrance area organized, clean, and free of debris.
9. Keep a legible, neat, organized Reservation book with pertinent information including:  Name/Apartment Number/Time/Number of Guests/Specific requests or instructions.
10. Adhere to a strict groom and uniform code at all times.
11. Assist when called upon during emergency situations to perform restaurant related activities such as bussing tables, serving beverages, taking food orders, moving tables and chairs, setting tables, etc.
12. Answer telephone inquires and handle reservations and requests as needed.
13. Conduct daily pre-meal meetings for lunch and dinner, communicating daily menu and specials, specific instructions for special requests, reservations, special event requests, and other pertinent information.
14. Answers and performs all order taking for tray service.
15. Provides for daily menus-typing/voice recording and Channel 20 video.
16. Maintain positive attitude, cooperate with fellow employees and management courteously, and set an example for fellow employees regarding work ethic.
17. Ensure guest’s cards are scanned appropriately for accountability. 
18. Upon conclusion of work shift, adheres to check list policy of activities as designated by Dining Room Manager.
19. When observing that a guest is in need of service or assistance, be active in serving coffee, bussing tables, serving juices, or doing whatever it takes to provide the best possible service to contribute to maximum resident satisfaction.
20. Understands the responsibility to report suspected violations of The Cypress Code of Conduct to Written Report of Suspected Compliance Violations, or by contacting the Corpor