Customer Service Rep.

Overview

To professionally and efficiently provide assistance to Hispanic customer base.

 

 Potential Schedule

Sunday-Off

Monday- 8:30-5:00

Tuesday- 8:30-5:00

Wednesday- 8:30-5:00

Thursday- 8:30-5:00

Friday- Off

Saturday- 9:00 to 5:00

 

 

Responsibilities

• Answer telephone calls and log all calls in HEAT CRM.
• Must possess bilingual skills to communicate and translate for our international customers.
• Accountable for telemarketing sales to customers including contacting customers to solicit orders.
• Coordinate product delivery, billing, and payment of product sold.
• Develop and maintain sales tracking sheet for product sold.
• Provide support in problem resolution of order questions, billing, and invoicing of product.
• Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
• May be required to perform other tasks as assigned by management.
• Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
• Key credit request and arrange pick up or credit for product or services.
• Provide clerical support within department.

Qualifications

·         Dependable with an excellent attendance record.

·         Above average communication skills.

·         Must be bilingual.

·         Above average knowledge with symbol unit technology.

·         Proficient knowledge of EPOS order collection software and processes.

·         Above average knowledge to explain MDI statements, invoices, and recaps.

·         Proficient knowledge of OnDemand and Visual Info.

·         Proficient knowledge of Cisco Agent call center system.

·         Above average skills in problem resolution.

·         Above average skills to meet deadlines and work in a fast paced environment.

·         Proficient in Microsoft Office and ten key.

·         Proficient knowledge of HEAT CRM software.

·         Demonstrate a sense of urgency in creating customer satisfaction.

·         Self-motivated and be able to work without a lot of supervision.

·         Must be able to work flexible hours.