Senior, Software Engineer – Customer Care Tech

Position Summary...

What you'll do...

As a Senior, Software Engineer – Customer Care Tech at Walmart, you will lead the design, development, and implementation of scalable software solutions that align with business objectives. This role requires expertise in software architecture, coding standards, and DevOps practices to deliver high-quality, maintainable applications. You will collaborate across teams to analyze requirements, address technical challenges, and ensure robust performance and security. Your contributions will support continuous integration and delivery processes, driving innovation and operational excellence within a dynamic, fast-paced environment.

About the Team

The Customer Care Technology team develops advanced customer service solutions impacting millions worldwide. Comprising software engineers, data scientists, and machine learning experts, the team drives innovative GenAI applications within complex enterprise environments. As part of Walmart Global Tech’s Enterprise Business Systems, it collaborates closely with product, business, and UX partners to deliver measurable business value. The team emphasizes scalable, secure, and maintainable software design while fostering continuous improvement and operational excellence to support Walmart’s mission of helping customers save money and live better.

What You'll Do

• Analyze and classify business and technical requirements, ensuring alignment with project objectives and risk mitigation.

• Design scalable, maintainable software solutions by translating high-level designs into detailed functional components.

• Develop and configure code adhering to standards, focusing on quality, security, and performance.

• Create and execute comprehensive test cases to validate software functionality and reliability.

• Monitor application performance, troubleshoot defects, and implement corrective actions to maintain system stability.

• Automate routine tasks within CI/CD pipelines to enhance development efficiency.

• Collaborate with stakeholders to deliver solutions that meet business and technical needs.

What You'll Bring

• Proven expertise in software development, including proficiency in coding languages such as JavaScript, Python, or C.

• Strong knowledge of solution design principles, software architecture, and scalable distributed systems.

• Experience with requirement analysis, including functional and non-functional requirements, user stories, and risk assessment.

• Familiarity with DevOps practices, CI/CD pipelines, and automation scripting to enhance development workflows.

• Ability to create maintainable, testable, and secure code aligned with coding standards and quality guidelines.

• Skilled in troubleshooting, defect management, and performance monitoring to ensure high availability and reliability.

• Demonstrated capability to collaborate with stakeholders and translate business needs into technical solutions.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices