Consultant, Process Management (Credit & Political Risk Underwriting Assistant)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Compensation Grade: G2

• Provide technical and administrative support for underwriters in Credit and Political Risk, including entering system inputs.
• Identify proper forms and endorsements issued to quote submissions and policy issuance in tandem with Underwriters.
• Upload and review rate and pricing worksheets. Check for accuracy, completions and state compliance.
• Run reports for management or as directed by Underwriters including exposure data, loss runs, broker submissions, declinations and other ad hoc requests.
• Help team meet requests from brokers, provide feedback quickly and obtain required information to process submissions.
• Draft binders, policies and endorsements within Nationwide standards and best practices.
• Assist underwriters with new business initiatives and customer events
• Track premium due and assist underwriters in calculating premium amounts, resolving premium discrepancies and issuing invoices.
• Store pertinent documents and correspondence in central file management system.
• Work with team to drive efficiencies in overall workflow and systems.
• Act as a liaison between underwriters, technology and other units to investigate and resolve operational issues.
• Track timely delivery of policy wordings

Position to be based in New York City. Will be hybrid with two days per week in the office.

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Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.

Job Description

Key Responsibilities:

• Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.

• Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.

• Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements. 

• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.  

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.

• Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes. 

• Mentors, educates and trains others on the use of process design techniques, methods and tools.

• Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.

• Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.

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