Administrative Assistant

Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives.  Here at the American Heart Association, you matter and so does your career.

 

We’re hiring an Administrative Assistant. This is a home-office based position. The ideal candidate will live in the Spring, TX area.

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.org.

Responsibilities

This position will provide support to members of our development team and includes manage of customer donor records, entering donor and donation information into the customer databases – Dynamics and Auction Pay, building donor receipts, running reports, and providing direct field support – such as customer service, training, and troubleshooting issues.

 

Some of your responsibilities will include:

• Respond and process requests from shared inbox appropriately and timely.
• Data entry of donor and donation information.
• Process donors thank-you letter/receipts.
• Creation of graphics projects as needed using Canva.
• Preparation of and sending out mailings, i.e., donor receipts.
• Capture and track RSVP/contact information.
• Track updates to mailing lists, contact information, etc.

 Want to move your resume to the top so that you can become a “Relentless force for a world of longer, healthier lives?” Here are some of the requirements:

 

 

Qualifications

 

• High school diploma or GED equivalent.
• At least one year of experience in office administration, including general clerical skills (e.g., basic computer knowledge, email etiquette, email organization, filing, typing, copying, telephone etiquette and office operations).
• Intermediate skills in Microsoft Office Suite, including Microsoft Teams. Knowledge of MS Word mail-merging feature is a plus.
• Ability to quickly learn new and sophisticated software - experience with Greater Giving or similar nonprofit fundraising software is a plus.

• Ability to travel 8-10 times per year with travel expenses paid by American Heart Association.
• Ability to focus on a detailed, potentially tedious task for several hours while ensuring quality and accuracy.

• Dedication to complete and accurate data, as well as accurate spelling/grammar.
• Ability to collaborate with external and internal customers in a friendly, professional manner via phone or email.
• Ability to work in a team environment (e.g., effective interpersonal and customer relations skills).
• Reliable, high-speed (usually 3-5 megabits) hardwired internet connection, as well as dedicated workspace, is required.

 

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also hav