Service and Parts Director

Description

• Lead and inspire our Service and Parts Departments — driving excellence in customer satisfaction, profitability, and efficiency.
   
• Develop and execute strategies to grow revenue, maximize productivity, and elevate the guest experience.
   
• Coach and mentor department managers, advisors, and technicians to achieve individual and team goals.
   
• Maintain the highest levels of CSI, safety, and compliance.
   
• Oversee parts inventory management, warranty processes, and vendor relationships.
   
• Partner with the GM to align service and parts operations with dealership-wide goals.
   
• Continuously analyze performance data to identify opportunities for improvement and innovation.
   

Requirements

• Proven Leadership Experience — Minimum of 5 years in a Fixed Operations, Service, or Parts leadership role within an automotive dealership.
   
• Track Record of Success — Demonstrated ability to grow department performance, improve CSI scores, and achieve profitability goals.
   
• Customer-Focused Mindset — A passion for delivering an exceptional guest experience at every touchpoint.
   
• Financial & Analytical Strength — Skilled in managing departmental budgets, forecasting, and expense control; confident using performance metrics to drive decision-making.
   
• Team Builder — Ability to recruit, train, and develop high-performing service and parts professionals.
   
• Process-Oriented Leader — Strong organizational skills and a talent for optimizing workflow, productivity, and efficiency.
   
• Technology Competence — Comfortable using dealership management systems and digital tools to streamline operations.
   
• Communication Skills — Excellent interpersonal, verbal, and written communication abilities for interacting with staff, leadership, and customers alike.
   
• Integrity & Professionalism — Leads by example with honesty, transparency, and accountability.
   
• Vision for Growth — Someone who can take the Service and Parts Department to the next level through innovation, leadership, and a commitment to excellence.
   

Preferred Experience (Not Required)

• GM Dealership Experience – A strong understanding of General Motors service and parts operations is a plus, but not required.
   
• CDK Dealership Management System Experience – Familiarity with CDK is a plus, but not required; we’re happy to train the right leader.
   

Education & Other Requirements

• High School Diploma or GED required; Bachelor’s Degree in Business, Automotive Management, or related field preferred.
   
• Valid Driver’s License with a clean driving record.
   
• Ability to work a flexible schedule including Saturdays as needed.