Transit Fare Inspector Supervisor/Investigator - SF Municipal Transportation Agency - (8121) (T00135)

Company Description

This is a Class-Based SFMTA Test conducted in accordance with CSC Rule 410.

The SFMTA, a department of the City and County of San Francisco, oversees Muni (the historic Municipal Railway), parking and traffic, bicycling, walking and taxis. Over one million people get around San Francisco and rely on us to ensure safe and reliable travel.

Our Vision: Excellent transportation choices for San Francisco.

Our Mission: We connect San Francisco through a safe, equitable, and sustainable transportation system.

Application Opening: March 17, 2025
Application Deadline: Applicants are encouraged to apply as soon as possible as this announcement may close any time after 11:59 PM on March 28, 2025.
Recruitment ID: CBT-8121-T00135

Job Description

Under general direction, supervises transit fare enforcement, inspections, citations and related activities under the San Francisco Municipal Transportation Agency (SFMTA) Proof of Payment (POP) Unit. 

Essential Duties

According to the Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Investigates alleged violations of fare policy rules and regulations, civil and administrative codes, and other provisions under the jurisdiction of the SFMTA

2. Studies Proof of Payment (POP) efficiency through field audits, meetings, surveys and other fact gathering techniques in order to safeguard and ensure that the POP Unit functions effectively

3. Analyzes fare inspection data and reviewing trends using spreadsheets and other computer programs in order to make recommendations to management

4. Plans the activities of Transit Fare Inspectors assigned to the enforcement of SFMTA fare policies in order to ensure compliance with fare policies and procedures to maintain integrity of the POP

5. Communicates orally with members of the public, agency personnel and with representatives from other departments

6. Supervise Transit Fare Inspectors in the field

7. Draft reports for management related to the performance of the POP Unit as well as making recommendations on disciplinary actions of POP employees to Human Resources

8. Acts as a liaison with other divisions to resolve issues that may require coordination and communication.

9. Performs other related duties as required

Nature of work: Requires standing and walking for long periods of time on moving vehicles, uneven terrain and unstable surfaces; running short distances; climbing stairs; lifting and bending; wearing attire as specified by SFMTA; working in inclement weather; face-to-face contact and communication with the public who are sometimes hostile and use rude language.  Employees may be required to work varying hours and/or shifts, including weekends, evenings and holidays. Requires use of computer software applications such as Microsoft Word, Excel, PowerPoint, and Outlook. 

Qualifications

Experience: Three (3) years of full-time verifiable experience in the enforcement of transit fare collection and/or municipal laws/ordinances in the public sector, involving extensive public contact at a level equivalent to class 9132 Transit Fare Inspector at the San Francisco Municipal Transportation Agency (SFMTA); AND

Education: Possession of a High School Diploma, GED or California High School Proficiency Certificate; AND

License: Possession of a valid driver's license at the time of appointment; AND

Skills: Basic proficiency in computer applications, e.g. Microsoft Word and Excel. (to be tested prior to appointment and/or tested during probationary period)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.  

Additional Information

Verification:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in di