Business Systems Manager Real Estate

Job Summary:

This position serves as primary owner of NFI Real Estate’s platform of technology/systems and is responsible for the internal product management of software and system-based projects. This professional is a fundamental SME that maintains alignment across NFI Real Estate by defining, documenting, and communicating single source of truth data governance and enhancements. This role will involve systems administration for all stakeholders needed to support the business of NFI’s owned Industrial Real Estate portfolio of 17+m sf and growing across the US. NFI Real Estate is a business unit of NFI Industries, a leading 3rd party supply chain enterprise with operations throughout North America.

A predisposition towards teamwork, proactive personal responsibility, and process improvement will be critical to the success in this role. This position provides a unique opportunity for previous siloed IT professionals with an inquisitive nature to develop solution-based tools and reporting across all cross functional disciplines of a commercial real estate office. This position will report to the VP of Asset Management.

Essential Duties & Responsibilities:

Include, but not limited to, the following.

• Manage an ecosystem of applications, infrastructure, and integrations to ensure seamless flow of information throughout the platform using APIs / ETL tools.
• Define and manage Systems Business Plan vision, roadmap, objectives, and execution that builds confidence in the platform by key stakeholders.
• Maintain collaborative relationships with corporate IT (supporting the other operating business lines of the company) to create leveraged synergies that maintain corporate security and governance requirements. 
• Develop relationships and contracts for support with external partners, vendors, and consultants to deliver best quality products and services.
• Maintain knowledge and trends for continuous improvements to the platform that is efficient, sustainable, measurable, and reportable.
• Create and manage workflow mapping diagrams for current and future business process implementations, design, testing, maintenance, and change management activities. 
• Partner with business leaders to drive innovation, ensure open and continuous feedback, and enable equitable handling of competing priorities.
• Deploy a risk assessment and data security governance model for business continuity that meets and complies with real estate Big 4 audit.
• Project Management tracking and leadership updates on optimizations and on-going enhancements, testing, and training.
• Develop and leverage platforms single source of truth; data warehouse management, intelligent BI, dashboarding of analytics and financial report (YSR / SQL).

Requirements:

• Bachelor’s Degree
• 5 Years’ experience as Product Manager for business systems
• Understanding of real estate software applications; Yardi required
• Experience with real estate business and accounting practices; industrial strongly preferred
• Experience supporting change management throughout an organization
• Strong familiarity with theoretical and practical project management, software tools, methodologies, and best practices
• Strong coaching and facilitation skills, results oriented
• Strong critical thinking skills to draw well-reasoned fact-based solutions
• Sense of urgency and ability to shift and prioritize work in a changing environment to meet key deadlines
• Detail oriented, analytical, and inquisitive

Other:

Core Competencies – evolving ecosystem

• Business Solution:  Yardi (Voyager & Elevate modules) 
• System Tools:   Microsoft Office 365 Suite (SharePoint, OneDrive & PowerBI), Smartsheet, FreshService, Google Suite, Adobe, DocuSign.