Senior Learning Development Program Manager

Microsoft's Global Learning & Skilling (GL&S) Organization plays a pivotal role in shaping Microsoft's future. This is achieved through an innovative AI-enabled skilling strategy resulting in best-in-class “work to skill” solutions motivating and supporting our employees, managers, and leaders in global skilling at scale. Concurrently, we are embarking on a visionary journey to revamp the company's operating model and skilling ROB, ensuring that Microsoft remains the leader, adapting through “always skilled talent” in a rapidly evolving world. 
 

With AI-enabled skilling at scale as a strategic business imperative, we are looking for a Senior Learning Development Program Manager to lead the alignment of anticipatory, progressive skill development initiatives to critical business needs.  This includes leveraging AI to accelerate time to proficiency and ensure the practical development and application of new skills while working. This role focuses on scaling strategic skilling solutions across Microsoft. Reporting to the Director of Enterprise Skilling, this role will evolve and model L&D program management next practices, foster team alignment, and represent the work of the team to leadership and key stakeholders.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

L&D Program Management  

• Assess new skilling solution requests by conducting needs analyses, defining learning objectives, and executing project agreements using AI-driven data analysis and insights. 
• Utilize advanced AI tools (e.g., Copilot, AI agents) to personalize learning experiences and offer in-the-flow coaching and content recommendations tailored by intelligent algorithms. 
• Pilot and scale AI-powered solutions such as predictive skills engines and AI learning advisors to forecast future skill needs and guide development through machine learning. 
• Collaborate with the instructional design and learning operations teams to create AI-enhanced learning solutions from ideation to execution. 
• Lead the creation and maintenance of project plans aligned to planning, designing, and executing custom AI-enabled skilling solutions. 
• Manage the project budget, sourcing requests, and vendors, leveraging AI for optimization and efficiency. 
• Steward AI-integrated skilling solutions through applicable reviews (CELA, HR Privacy, Global Readiness, etc.) prior to launch, partnering with instructional design where relevant. 
• Develop program and content assessment/measurement plan using AI analytics to determine skilling solution effectiveness and implement iterative improvements based on feedback. 
• Lead and oversee processes to ensure alignment across groups, including establishing and reporting against OKRs in alignment with overall AI-driven strate