AVP, Sr. Product Manager - Agentic Workflows

Department:

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

WDTech is W&D’s in-house technology team – a group of collaborative and highly skilled technology professionals, all of whom are leading experts in real estate data, data science, and technology.

WDTech Product works hand-in-hand with the business to translate business outcomes into actionable product strategies, aligning user needs with innovative solutions, via close collaboration with our engineering partners, to ensure W&D maintains a competitive advantage as our technology landscape and target market rapidly evolve.  

The Impact You Will Have

The AVP, Senior Product Manager – Agentic Workflows is a senior individual contributor responsible for identifying, developing, and delivering AI-powered workflow solutions that improve business processes across Walker & Dunlop. Reporting to the Chief Product Officer, this role partners closely with business leaders and cross-functional teams to identify operational challenges, rapidly prototype solutions, and guide them through production deployment. Success in this role requires combining product management expertise with hands-on experience using modern AI technologies to deliver measurable business outcomes.

Primary Responsibilities

• Partner with business teams to identify workflow challenges and opportunities for AI-enabled automation through direct user engagement and observation.
• Travel regularly to Walker & Dunlop offices and field locations to understand business processes and gather insights that inform product development.
• Translate business needs into product requirements and maintain a prioritized backlog of AI workflow initiatives.
• Design, build, test, and iterate AI workflow prototypes using modern AI tools and development platforms.
• Present solutions to stakeholders, gather feedback, and refine workflows based on user input.
• Partner with Engineering, Site Reliability Engineering (SRE), Information Security, Legal, Procurement, and other cross-functional teams to transition solutions from prototype to production.
• Define, measure, and report on key performance metrics, including adoption, operational efficiency, quality improvements, and business impact.
• Maintain workflow documentation, evaluation records, and audit artifacts to support governance and scalable AI development practices.
• Communicate project priorities, progress, and outcomes to business stakeholders and executive leadership.
• Contribute to the evolution of Walker & Dunlop's AI product capabilities by identifying reusable solutions, improving development practices, and sharing knowledge across teams.
• Perform other duties as assigned

Education and Experience

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and experience.
• 8+ years of product management experience with a demonstrated track record of delivering AI, machine learning, or intelligent automation solutions into production.
• Experience managing products throughout the full lifecycle, from discovery and solution design through implementation and adoption.
• Experience collaborating with software engineering teams and translating business needs into technical requirements.
• Experience within commercial real estate, mortgage finance, financial services, or another regulated industry is preferred.
• Familiarity with developer tools such as Git, GitHub/GitLab, Python, JSON, YAML, and Markdown is preferred.

Knowledge, Skills and Abilities

• Strong knowledge of AI technologies, including large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and agentic workflows.
• Ability to independently prototype AI-enabled solutions using modern AI development tools and platforms.
• Strong product management, analytical, and problem-solving skills with the ability to translate complex business challenges into scalable technology solutions.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Strong collaboration and influencing skills, with the ability to build partnerships across business and technology teams.
• Ability to manage multiple prior