Client Account Coordinator

*** Please ensure you read through the entire job posting and you also understand the work model, expectations, requirements, location, and qualification requirements for this role. ***

Position Summary:

RSI Security is a leader in cybersecurity services, committed to providing secure and innovative solutions to our clients. We believe in fostering a culture of compliance and security to protect our clients' data and maintain their trust.

RSI is currently searching for a Client Account Coordinator who will play a pivotal role in supporting the service delivery team through the facilitation of change order, renewal, and upsell business opportunities among existing clients. The Coordinator will be responsible for generating proposals, maintaining accurate sales records, and ensuring seamless communication between clients and internal teams. Ideal candidates will have strong organizational skills, excellent communication abilities, and a keen eye for detail to drive client satisfaction and business growth.

Roles & Responsibilities:

• Manage accounts of existing clients
• Facilitate QBRs
• Proposal generation
• Coordination between SMEs and PMs
• Maintain accurate client records in CRM

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, or a related field (preferred)
• Proven experience in account management, sales support, or similar role
• Excellent organizational and multitasking skills with a strong attention to detail
• Exceptional communication and interpersonal skills
• Proficiency in CRM software (Salesforce and Hubspot preferred)
• Proficiency in Google Workspace
• Strong analytical skills and the ability to interpret data

Benefits: 

Based on location, benefits may include:

• Medical and Vision Insurance
• Dental Insurance
• Unlimited PTO
• 401(k)
• Tuition Reimbursement
• Paid Parental Leave
• & More!

Location: Remote - WFH

Type: Full-time 

Pay: $5 - $25/hr

RSI Security is a small organization where collaboration is not only encouraged but expected. We value relationships within our team and are intentional to build and maintain a strong team camaraderie through virtual happy hours, daily team  meetings, and professional development coaching