Consultant, Data Engineer (CMDB Engineer)

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona and current remote associates will also be considered. If by an office location, this role will be a hybrid schedule coming into the office on Tuesdays and Thursdays.

The Consultant, Data Engineer for Technology Inventory Services will report to the Manager of Technology Inventory Services team. This position will be a member of the Technology Inventory Services (TIS) team that is accountable for Data Governance, Data Engineering, CMDB and IT Asset Strategy as it relates to Nationwide technology inventory.  TIS owns the definition of standards and best practices as it relates to Nationwide’s Configuration Management Database (CMDB).

This role will be accountable for executing on the ServiceNow CMDB accuracy and completeness of configuration items. This role has blended responsibilities across Configuration Management, ITOM Discovery, Service Mapping, and Operations – accountable for maturation, data analytics, data modeling, data visualization, leading Core Operational Groups (COGs). In addition, this role will assist Nationwide in managing the CMDB in ServiceNow and taking on strategic challenges from our 27 unique Business Units to ensure the CMDB meets their needs while adhering to established CMDB standards and best practices.

We are seeking a highly qualified candidate with a passion for data along with a broad understanding of business applications and processes; underlying Infrastructure and its criticality; deep knowledge and experience in IT Service Management Configuration Management; and an understanding around ITOM Visibility and Service Mapping.  This role will interface and partner closely with many Nationwide Technology Product Owners, and Engineers across Security & Infrastructure (S&I), Enterprise Data Office (EDO), and various Business Solution Areas (BSA). It will also partner closely with other ITSM services:  Change, Release, Incident, and Problem Management processes and leadership.

This individual needs to possess (or have the background that will facilitate a rapid uptake of) a working level familiarity with the Nationwide Technology Run Processes (ITSM/ITIL), operating procedures, and tools such as ServiceNow.

This individual will play a key role in designing, defining, and executing the following:

• CMDB Strategy, Design, Operation

• ServiceNow – ITOM Discovery, Service Mapping

• Data Driven Decisioning

• Data Stewardship

• Visualize and present data findings

The position demands an individual who is an accomplished pragmatic professional, able to collaborate and interact with all levels of the organization in a professional, diplomatic, and consultative manner. Comfortable presenting to leadership (Risk Management Leaders, BSA Leaders, and Infrastructure Senior Leaders) as well as organization agility/ability to interact with infrastructure engineers, architects, and other technicians.  Strong understanding of ServiceNow, CMDB, ITSM/ITIL, ITOM Visibility are musts.  Exposure and understanding of application management, and infrastructure technology preferred.

The right candidate will have a broad technology and business process understanding; process and operational experience in developing, governing, and executing effective methodologies such as frameworks, policies, procedures, and operations.  Capable of quickly adapting to challenges and changing environments. Passionate about continuous improvement, innovation, and delivering solutions.

The ideal candidate will have:

• 5-8 years of diverse experience in a large scale mixed-platform organization with focus on technology, data analytics, data modeling

• A solid understanding of ITIL concepts and processes (ITIL v3 or v4 and/or advanced ITIL certifications are preferred)

• In-depth knowledge of IT Service Management with special focus on CMDB, ITOM Visibility, Service Mapping, APM data structure, design, end-to-end operations

• Showcases strong Data knowledge, being able to articulate various aspects of how data flows, is structured, architected, etc.

• Demonstrates strong thought leadership and ability to advance strategies, processes,