Jobs and Careers
MA
Mainsail Lodging & Development, United Statesfull_timeVerifiedPosted 24 Sept 2024

About the role

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

 

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

  Come be part of Hotel Forty-Five where we are bridging the past with the future, using musical notes and refined southern cuisine.
 

The Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience. 

 

What you have 

  • High school diploma, equivalent, or higher  

  • Previous hospitality experience  

  • Excellent customer service skills  

  • Excellent communication skills, both verbal and written  

  • Ability to use technology, e.g., computers, tablets, and iPads.  

  • Proven experience working in a clean, organized, and efficient manner.  

  • Ability to take initiative and handle assignments with limited supervision.  

  • Experience in handling confidential information  

  • Strong collaboration skills and ability to coordinate with a team.  

  • A sense of ownership in everything that you do 

 

What you’ll do 

  • Carry out check in process for hotel guests; assign and escort guests to rooms according to preferences.  

  • Interact with guests in a professional matter while sharing hotel knowledge.  

  • Assist guest with luggage needs.  

  • Produce room keys for all guests, ensuring guest confidentiality.   

  • Respond to guest inquiries, make travel arrangements and reservations.  

  • Provide local information for shopping, dining, nightlife, and recreational destinations.  

  • Verify charges and collect payment from guest for rooms stays.  

  • Assist in coordination between Housekeeping and Front Desk  

  • Report any suspicious activity, unusual items, irregular behavior to manager.  

  • Other necessary duties as reasonably assigned 

 

Physical Demand 

  • Ability to sit or stand for extended periods of time 

  • Ability to bend 

  • Ability to lift, pull 50 lbs 

  • Ability to communicate clearly 

  • Ability to work long hours as needed 

 

Mental Demands 

  • Make sound judgments quickly 

  • Work on multiple tasks, making appropriate progress towards deadlines 

  • Able to work independently, take direction, and

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Company

Mainsail Lodging & Development

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