PM Front Desk Agent
Mainsail Lodging & DevelopmentAbout the role
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
Come be part of Hotel Forty-Five where we are bridging the past with the future, using musical notes and refined southern cuisine.
The Front Desk Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience.
What you have
High school diploma, equivalent, or higher
Previous hospitality experience
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g., computers, tablets, and iPads.
Proven experience working in a clean, organized, and efficient manner.
Ability to take initiative and handle assignments with limited supervision.
Experience in handling confidential information
Strong collaboration skills and ability to coordinate with a team.
A sense of ownership in everything that you do
What you’ll do
Carry out check in process for hotel guests; assign and escort guests to rooms according to preferences.
Interact with guests in a professional matter while sharing hotel knowledge.
Assist guest with luggage needs.
Produce room keys for all guests, ensuring guest confidentiality.
Respond to guest inquiries, make travel arrangements and reservations.
Provide local information for shopping, dining, nightlife, and recreational destinations.
Verify charges and collect payment from guest for rooms stays.
Assist in coordination between Housekeeping and Front Desk
Report any suspicious activity, unusual items, irregular behavior to manager.
Other necessary duties as reasonably assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and
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