Security Dispatcher

Job Description:

Security Dispatcher

Shift: Full Time, Third

Job Description:  

• Liaisons with Baptist entities to ensure seamless flow of information/communication. 

• Assists callers in accordance with operational policies, procedures, and protocols. 

• Makes appropriate contact with other departments, external agencies, businesses, etc. for needed assistance and/or response.   Immediately transmits complete and accurate information to appropriate field personnel, both in typewritten and verbal forms. 

• Coordinates notifications in the event of a campus emergency.  Serves as clearing house for campus level emergency call lists. 

• Operates multi-frequency radio, telephonic and computer-aided dispatch (CAD) systems, multiple video display terminals, video surveillance software, badge access monitoring, and various other communication/security related elements located throughout the call center 

• Monitors a variety of facilities based technical systems and alarms (Weather, Fire, Med gas - other). 

• Monitors surveillance cameras and access control activity to identify and address potential threats, unusual activities, or security breaches. 

• Performs Other Duties as Requested 

Requirements: 

• High School diploma or GED 

• Valid Driver’s License 

• Must obtain applicable IAHSS certification within 1 year of hire 

• Must obtain Aegis Certification (De-escalation) within 1 year of hire 

• Achieves and maintains additional department certifications as required 

Preferred Qualifications 

• Previous experience in Healthcare Security 

• Previous experience in Dispatch 

• Familiarity with emergency response protocols/procedures 

• Experience with Everbridge and AlterTrac telecommunications 

• Experience with CCTV/Access Control Systems 

Benefits: 

• Tuition Assistance reimbursement program 

• Company paid Maternity and Paternity leave 

• Bereavement Leave (includes pets) 

• PTO Sell Back Program 

• Compassionate Leave Sharing Program (PTO Donation) 

• Employee Support Fund, for employees in need of emergency financial support 

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.