Retail Technical Support Agent

<p>The merger of <strong>SOFTONE</strong> and <strong>ENTERSOFT</strong> has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts <strong>over 1,500 employees</strong> and an extensive network of <strong>700+ specialized partners</strong>, effectively serving a growing customer base of <strong>90,000+ businesses across four countries</strong> (Greece, Cyprus, Bulgaria, and Romania).</p><p>With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a <strong>comprehensive portfolio of digital solutions</strong>—ranging from <strong>ERP, CRM, HCM, and Accounting</strong> to <strong>Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors</strong>. These solutions provide <strong>high added value</strong> to businesses, actively supporting their <strong>digital transformation</strong> across all processes.</p><p>For more information, visit:<br/> 🌐 <a href="https://www.softone.gr" rel="nofollow noreferrer noopener">www.softone.gr</a><br/> 🌐 <a href="https://www.entersoft.gr" rel="nofollow noreferrer noopener">www.entersoft.gr</a></p><p>We are looking for a <strong>Retail Technical Support </strong>to join our high caliber team.</p><p><strong>Your contribution to the success of the team</strong></p><ul> <li>Act as a contact to new and existing customers and resellers, answering questions ranging from support to setup, handling objections, provide advice and keeping them engaged in the process</li> <li>Advocate for customers by capturing and sharing feature requests and other feedback</li> <li>Demo or troubleshoot features through scheduled calls or video meetings</li> <li>Collaborate with the engineering and product teams on technical and operational aspects</li> <li>Perform training sessions for new and existing customers and partners</li> <li>Test and evaluate new hardware and POS devices</li> </ul><p><strong>Your Qualifications &amp; Competencies</strong></p><ul> <li>3+ years of experience retail company</li> <li>Good knowledge of retail business</li> <li>Good knowledge of retail hardware (ECR and EFT)</li> <li>Very good knowledge of Windows and Android setup and configuration</li> <li>Excellent communication, negotiation and interpersonal skills</li> <li>Able to prioritize and multitask</li> <li>Passionate and eager to learn</li> </ul><p><strong>Your Benefits:</strong></p><p>We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:</p><p>💰Competitive remuneration package</p><p>❤️Private health insurance plan </p><p>🏠Hybrid working model</p><p>💯Opportunity to work alongside people who are always eager to mentor</p><p>🚍Transportation with company’s bus from central stations</p><p>📖 Funded training &amp; development opportunities</p><p>🥪Catering food services</p><p></p><p></p>