Enterprise Account Manager

OnTrac is hiring an Enterprise Account Manager!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals.
Compensation: The expected starting base pay range for this position is $84,000 - $105,000, with full potential base salary range over a successful candidate’s tenure in the position of $84,000 - $126,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.
This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a XX% Bonus Target.
Employment Logistics:
The Enterprise Account Manager is responsible for maintaining and growing assigned customer accounts by building strong relationships and driving revenue through consultative selling. You will serve as the primary point of contact for customers, ensuring satisfaction while identifying opportunities for upselling and cross-selling.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:
• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in Account Management
• Deep understanding of logistics industry principles and terminology
• ​​It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly.​

Your Mission in Motion:
A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.
• Client relationship management & consultative selling: Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
• Account performance monitoring & optimization: Monitor account performance, proactively addressing issues and identifying opportunities for growth.
• Customer communication & retention cadence: Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
• Issue tracking, documentation & visibility: Maintain accurate records of issues, resolutions, and growth opportunities.
• Market awareness & strategic insight sharing: Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.

Paving your way to your success:

• You communicate clearly and professionally, building trust with customers and internal stakeholders.
• You build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes.
• You collaborate effectively across teams to ensure alignment and customer success.
• You thrive in fast-paced environments, prioritizing tasks while maintaining accuracy.
• You are proficient with standard office software and technologies to manage accounts and communication efficiently.

Posting Timeline:

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures:

*Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limite