Coach, Inside Sales

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As an Inside Sales Coach in the T-Mobile for Business Channel, you will play an important role as your Teams first line supervisor. You will collaborate with your direct employees, other Coaches and Manager/Director to address concerns, issues, and challenges. You will work side-by-side with your employees, providing advice and support for their daily job activities. Your creation and monitoring of overall sales plans for your geographic area will enable your sales team to drive success against sales goals through the teams of Inside Sales Representatives. For your employees, you will provide tailored feedback, celebrate achievements, and successes and map out ways to expand and reinforce success. If you have a positive attitude, motivation to succeed as an individual and as part of a Team, this job is for you!

Job Responsibilities:

Work alongside your employees and monitor work performance to track progress, provide feedback, support, advice. Answer questions. Provide encouragement to help employees perform at their highest potential.

Provide team with results reporting metrics both at an individual and team level.

Provide tailored feedback sessions for each individual employee discussing work tasks, quota achievement, training completion, and career goals.

Organize coaching and training sessions to equip representatives with the knowledge and tools they need to be successful

Education:

Bachelor's Degree General (Required)

Work Experience:

Less than 2 years Outbound Call Center or a related sales position (Required)

2-4 years Experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position (Required)

Knowledge, Skills and Abilities:

Customer Relations Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Required)

SalesForce.com Proficiency with salesforce.com. Enter and update Activities/Events; appointments, calls, contacts to ensure accurate reporting on a timely basis (Required)

Organization Candidate needs to be able to demonstrate efficient organization skills, managing a team of people, handling multiple tasks (Required)

Communication Superior listening skills, confident communicator; speak with clarity and positive tone (Required)

Business Acumen Candidate should demonstrate several key business acumen skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation); Strategic Thinking (adaptability, flexibility, planning); Analytical Skills (research, attention to detail); Problem Solving (research, active listening) (Preferred)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States


Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Total Target Cash Pay Range: $73,900 - $133,300, inclusive of target incentives

Base Pay Range: $51,730 - $93,310

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ339664&paradox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subs