Customer Experience Rep

Beamer + Userflow: Building the All-in-One Toolkit for Product Success

Welcome to Beamer and Userflow, two innovative teams united by a shared mission: to empower product-led growth (PLG) companies. We're on the lookout for talented individuals who are passionate about transforming the way product teams work and thrive. If you're driven by creating exceptional software and equipping teams with powerful, no-code tools, then you're in the right place. Join us in our journey to revolutionize user engagement and product growth.

About the Role

We’re hiring a Customer Experience Rep to guide prospects through thoughtful product evaluations, run high-quality demos, and help convert net new business across both Userflow and Beamer. You'll also work with existing customers, helping them solve problems and expand their use of our products.

This isn’t a typical “sales” role. You won’t find a script, a quota-hammer, or a high-pressure close process here. Instead, we’re looking for someone who genuinely cares about customers, understands the value of a great user experience, and wants to help people solve real problems using our products.

You’ll work closely with the leadership team and cross-functional teams to drive value for both the business and our users, balancing customer advocacy with business growth.

You Prefer a Compass to a Map

You’ll be navigating early-stage opportunities where structure is light and ownership is high. We’re looking for someone who:

• Thrives in ambiguity and can self-direct
• Listens more than they talk
• Helps customers make confident, informed decision 
• Gets excited about building process, not just following it

What You’ll Do

• Run live, consultative product demos for qualified inbound prospects
• Understand prospect needs and guide them through the evaluation journey
• Own the full “sales-assisted” motion from first call to close
• Help improve how we educate, activate, and onboard new customers
• Collaborate with product, marketing, and CS to close the loop on what users need
• Influence messaging, onboarding, and overall customer experience

You Might Be a Fit If You…

• Have 1–4 years experience in SaaS (sales, CS, onboarding, or support)
• Are personable, smart, curious, and outcome-oriented
• Care about doing what’s right for the customer and the company
• Communicate clearly and confidently without overselling
• Are excited by startups and small teams, not scared of them
• Want your work to matter, not just “hit a number”

Bonus Points

• You’ve worked in product-led or self-serve SaaS
• You’ve used tools like Intercom, Mixpanel, Userflow, or Loom
• You’ve worn multiple hats in a startup before