Director of Creative Services, L&D

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Director of Creative Services leads the strategic vision and execution of Comcast Learning’s visual and video support services. This role ensures that all learning experiences are visually compelling, brand-aligned, accessible, and meet the highest standards of quality. The position also oversees the contract design workforce, ensuring seamless integration of freelance and contract-based talent into the resourcing process.

Job Description

Core Responsibilities:

• Lead the Creative Services team in delivering high-impact visual, and video content across learning programs.
• Own and evolve ULearn’s Accessibility Guidelines, ensuring all learning content meets or exceeds compliance standards. Partner with instructional designers and tech teams to embed accessibility into templates, platforms, and workflows.
• Define and maintain Comcast Learning’s brand identity across all deliverables, including templates, marketing materials, SharePoint/PowerApp sites, and video content.
• Establish and enforce quality assurance (QA) standards for all creative outputs, including checklists, review protocols, and usability testing to ensure a seamless learner experience.
• Collaborate with cross-functional teams to align creative strategies with business goals and learner needs.
• Manage creative services contract workforce operations, including sourcing, onboarding, assigning deliverables, and evaluating performance of contract-based creative professionals.
• Provide creative direction and sign-off authority on branded collateral, including sizzle reels, thumbnails, and event materials (e.g., Leaderfest, Spirit of Comcast).
• Support inclusivity initiatives through design practices and visual storytelling, ensuring representation and inclusivity in all learning materials.
• Allocate resources across strategic and BAU projects, balancing capacity and timelines.
• Represent Creative Services in business planning meetings and strategic forums.
• Mentor and develop a high-performing team of designers, editors, and multimedia specialists.
• Other duties and responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services and learning.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Accessibility Standards, Business, Leadership, Learning and Development (L&D), Onli