Field Applications Engineer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne LeCroy develops leading edge test and measurement products. Engineering teams around the globe use our systems to develop next generation communication, consumer electronics and computer products.

We are looking for a Field Applications Engineer to join our support team to be based in Colorado Denver/Colorado Springs area, as a part of our PSG Global Technical Services Team providing world class support and protocol knowledge to Teledyne LeCroy customers.

This exciting opportunity can expose you to cutting edge technology years before it reaches the consumer market. This position will support our customers in using the industry’s leading-edge test and measurement products for serial protocols. Top engineering teams around the globe use our products to develop and verify next-generation consumer electronics and computer products, and we need someone who will provide first/second line technical assistance. 

This role will work with many teams including marketing, sales, engineering and test teams. Through hands-on learning, studying technical specifications, and mentoring, you will develop and extend your expertise in PCIe/CXL/NVMe/SAN protocols and in Teledyne’s instruments that test and validate these protocols - ultimately enabling you to become one of the world’s elite experts in this field.

Duties and Responsibilities:

• Provide first/second line technical support for Teledyne LeCroy Protocol test product lines (PCI Express Gen1-Gen6, CXL, NVMe, Ethernet)
• Respond to customer queries and requests for help using the support tracking system by web, email and zoom
• Utilize Protocol Analyzers and other test and measurement equipment
• Interpret and analyze trace captures
• Independently Interpret testing and compliance results and provide feedback to the customer
• Communicate clearly between Customers and other internal teams
• Collaborate with other team members: sales engineering, marketing, application engineering and product development teams
• Work within organizational policies and practices
• Recreate/validate reported issues
• Escalate and involve/work with next line of support where appropriate
• Travel to customer sites as needed

Required Education, Skills and Experience:

• Great communication skills (written, verbal, and presentation) local language and English
• Strong analytical /problem solving skills, proactive problem solver
• Education level:  Degree or higher. BSEE/BSCS, Bachelor's degree (B.S.) in Electronics/ electrical engineering / relevant discipline, or equivalent combination of education and experience
• Experience in remotely supporting customers

Preferred Qualifications:

• Knowledge/experience of high-speed serial protocol standards
  • PCI Express (PCIe), Compute Express Link (CXL), NVMe, SAS,SATA, Ethernet, Fibre Channel
• Comfortable interfacing with customers and being part of the Sales process
• Knowledge of electrical and electronics principles – in particular high speed serial protocols
• Basic understanding of computer network configuration and protocols
• Experience using test instruments (e.g., compliance testers, protocol analyzers)
• Debug or validation of PCIe protocol
• Debug or validation of CXL protocol
• Debug or validation of NVMe or SAS
• Familiarity with a Linux and Windows operating environment
• Foreign language skills ideal but not required
• Good understanding of Sales cycle and customer decision making and development cycle

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rule