Professional Services Technical Installer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Professional Services Technical Installer

Location: virtual

Travel: 75% plus travel may be required

Key Areas of Responsibility:

• Daily reporting (project number, site, hours on-site, hours travel, etc.)
• Weekly and on time expense submission.
• Project specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.).
• Escalates project issues and risks by interfacing with project personnel to include customers, and suppliers
• Monitor implementation in accordance with time, cost, and quality/standards

• Assist upon request Engineering Dispatch Service /Customer Engineer duties that are above and beyond their knowledge.
• Maintain access status, updating and increasing as needed
• Maintain training records, updating and increase as needed
• Maintain deployment tools and software (including certifications and calibrations)
• Lead, supervise, and direct assignments
• Understand and use established safety practices
• Understand quality requirements and can implement quality control processes based on OEM technical practices and end customer Best Practices.
• Perform power verification and preliminary hardware testing by use of proper testing tools.
• Addition or removal of common systems equipment hardware.
• Addition or removal of wiring and connections (on non-working equipment only).
• Commissioning and testing of OEM equipment to the photonic layer.
• Read and stay current on installation documentation.

• Can perform inventory from Bill of Material (BOM)
• Read and interpret engineering specs, prints, and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change
• Demonstrate proper use of telecom and fiber transport tools.
• Perform all physical and mechanical installation activities.
• Maintain on-site job records and administration tracking.
• Perform power and grounding installations on equipment within a power bay or fuse and alarm panel.
• Understanding of -48V power principles and terminations.
• Ability to work safely around enclosed power bays with live equipment
• Understands power cable types
• Lead verification/continuity testing.
• Can point out power cable size issues for voltage drop and length.
• Perform power verification and power-up of OEM equipment.
• Manage logistics and execute physical installation of hardware on one or multiple sites.
• Perform preliminary hardware testing in an out of service environment.
• Can perform C&P as a standalone up to the Photonic layer.
• Can perform troubleshooting with use of test sets i.e. BER, OTDR etc.
• Lead site teams (Site Team Leader assignment) managing others to ensure proper installation.
• Verify completion of service delivery
  • Redlines
  • Job Cost Overages
  • Quality

Basic Qualifications:

• Must have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s training process and demonstrated to the TC representative upon request, proficiency in the system (Familiar with Telcordia). In addition, must have obtained Telcordia Skill level 1, 2, and 3.
• Ability to perform work operations or job activities without supervision.
• Ability to adhere to and show company policies and procedures
• Ability to demonstrate good analytical and problem-solving skills and communicate results in a professional and structured manner.
• Ability to work in a 10ft environment.
• Ability to work in tight spaces and aisles under 3ft wide.
• Ability to use a Personal Computer and various software applications (including but not limited to Outlook and Microsoft Office (Word, Excel, etc.)
• Travel away from home for several weeks on demand as required
• Night shift work required upon demand.
• Physically lift a minimum of 25 pound