Front Desk Rep/Traveler

Description

Job Title: Front Desk Rep/Traveler

Location: Laramie

Department: Front Desk/Nursing

Report To: Patient Access Manager

Job Summary:

Perform customer relations duties with the public, check patient in, ask for and facilitate the receipt of patient payments, maintain patient files, and travel to outlying clinics when needed to assist the physician and nursing staff.

Essential Duties and Responsibilities:

Opening Procedures

• Ensure opening procedures are followed daily; including turning on lights and computers, prepare clinic per physician's preference.

Answer Telephone/Greet Patients

• Answer telephone and greet patients/visitors in a timely manner that is helpful and friendly; determine purpose of visit and direct patients and visitors to appropriate person or department.

Scheduling

• Correctly schedule patient appointments in the practice management system using current scheduling requirements placed by the physicians.
• Carefully screen all patients for complete patient information and correctly enter into the practice management system including correct spelling of name, date of birth, address, telephone numbers, insurance information, body part, referring physician, x-ray location, and identify correct patient type.

Patient Check In/Out

• Check patients in and out via EMR and/or practice management system.
• Enter data into computer for retrieval and reporting.

Patient Paperwork

• Assist patients with forms and update patient information correctly into practice management system.
• Compile information to be placed in the patient's chart, including: verifying New Patient/Old Patient paperwork is accurate and complete, witnessing consents, explaining and witnessing acknowledgements, taking patient's photo when needed, and verifying History and Physical is complete and signed.

Workers’ Compensation/Motor Vehicle Accidents

• Obtain correct information, ensure appropriate forms are completed.

Patient Assist

• Assist patients as needed with walking, transfers, dressing, and preparing for exam.

Assist Nursing Staff

• Obtain required information as directed by nursing staff; patient's height, weight, blood pressure, and other needed medical information.

Orders

• Route orders to appropriate location/facility, and assist with medical records requests.

Charges

• Enter and tally correct charges on all encounter forms.

Collections

• Collect deductibles, co-payments, and charges, and give receipts to the patients.

Closing Procedures

• Ensure closing procedures are followed daily; including cleaning exam rooms, restocking supplies, closing windows, turning off lights, locking doors, tallying daily receipt logs, and batching credit card machines (if available).

Traveling

• Travel to outlying clinics when needed to assist the physician and nursing staff.

Other Duties

• Perform other duties as directed/required to ensure efficient operation of the department.

Interpersonal Skills:

Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public.

Mentor

• Acts as mentor for new employees.

Personal Growth

• Accepts responsibility for own professional growth and personal conduct.

Flexibility & Stressful Situations

• Ability to be flexible, organized, and function under stressful situations.
• Respond with flexibility to changing work load and/or patient assignments.

Adherence to Facility/Departmental Policy:

Confidentiality/Right to Privacy

• Observe confidentiality of information in regards to patients, physicians, and fellow employees.
• Protect patient sensitivities and right to privacy.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually.

Dress Code/Identification

• Follow dress code, including wearing identification and communicate name and role to patients.

Cell Phone Use

• Cell phone may be used for business purposes