Customer Support Specialist - German speaking (temp. employment)

Glooko is now looking for a German speaking Customer Support Specialist to join the international support team in Gothenburg. You will be working in a team geared towards various international customer markets, such as Nordics, France, Benelux, Italy and Germany. 

About the role:

• Answering incoming phone calls and e-mails from patients, healthcare providers and retailers.
• Registration and administration of customer requests as well as follow-up work
• Handling customer complaint issues
• Support the international sales team (eg inform customers about promotions and offers)
• Temporary position

About you:

We are looking for a service minded, solution oriented and proactive person. You should have the ability to create good relations with both customers and co-workers. You are a team player with strong empathic skills who enjoy working at a high pace. You need to have an analytical and pedagogically oriented approach to provide great customer service. You enjoy working in a dynamic and multilingual environment. We also want you to have a technical interest.

We believe you have some form of higher education, with a few years of experience from customer support – preferably with technical products.

A requirement for this role, is that you communicate fluently in German and also are comfortable in communicating in English. Extra credits for any other languages!  

If you already have knowledge or interest in health and diabetes, that is an advantage - but it is not required. Submit your application now if you want to help simplify life for everyone with a connection to diabetes!

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Glooko has a global footprint and is funded and managed by visionary technologists and leaders in healthcare. We offer a very stimulating international challenge in an established, stable international company. The responsibility that comes with this role offers the right candidate great development opportunities – and all the excitement that comes with working at a Silicon Valley based company. We are looking for someone who wants to be a part of our organization for the future with great influence and great responsibility.

Is this you? If so, don’t hesitate to apply today!