Assistant Director for Assignment Services

Department:

Residential Life

Position Overview:

The Assistant Director for Assignment Services provides strategic leadership and oversight for all housing occupancy management and marketing processes for the UMBC residential system. This position leads the administration of housing applications, licensing and contracting, assignments, waitlists, room changes, billing coordination, and accommodation management.

Reporting to the Director of Housing Services, the Assistant Director ensures accurate data management, compliance with university policies, and strong customer service for students and families throughout the housing lifecycle. As a member of the Housing Services leadership team, this position collaborates with campus partners to support student success, enrollment goals, and operational efficiency within a residential system housing approximately 4,000 students and generating more than $30 million in annual revenue.

Why Work at UMBC?

UMBC offers competitive compensation.  This role starts at $77,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

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For 16 years in a row UMBC has been recognized as a Great College to Work For! 

Telework:

A hybrid telework schedule may be available.

Responsibilities:

• Lead administration of housing applications, contracts, assignments, waitlists, occupancy management, and room change processes.
• Manage occupancy projections, yield analysis, and housing utilization strategies in support of enrollment and retention goals.
• Coordinate special housing assignments including Living Learning Communities, summer housing, early arrivals, and transitional housing.
• Oversee assignment exceptions, contract releases, accommodations, and special housing requests.
• Collaborate with campus partners including Admissions, Financial Aid, Registrar, Student Disability Services, Athletics, International Education, and Student Business Services.
• Coordinate housing billing processes and oversee audits related to housing charges, deposits, and billing adjustments.
• Maintain and enhance housing marketing initiatives including website management, digital communications, social media strategy, and outreach materials.
• Serve as the functional lead for housing assignment and contract processes within StarRez and related systems.
• Analyze housing and occupancy data to support operational decision-making, assessment, and reporting.
• Supervise professional and student staff including recruitment, training, performance management, and staff development.
• Serve in the Residential Life on-call rotation and support crisis response efforts.
• Participate in divisional initiatives, strategic planning, committee work, and other duties as assigned.

Required Minimum Qualifications:

• Master’s degree preferably in Student Affairs, Higher Education Administration, Education Technology, Management Information Systems, or a related field.
• Three years of full-time, post-master’s degree experience in housing, residential life, or housing operations.
• Experience working with housing management systems and database software, including StarRez.
• Working knowledge of ADA principles and housing accommodation practices.
• Strong analytical, organizational, and customer service skills.
• Demonstrated experience in supervision, staff development, and collaborative problem-solving.
• Knowledge of residence life administration, student development theory, and equity and inclusion practices.
• Ability to manage complex operational processes and communicate effectively with students, families, and campus partners.
• Knowledge of FERPA, ADA, Title IX, Clery Act, and related compliance standards.

Preferred Qualifications: 

• Supervisory experience in housing assignments