Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Software Engineering Manager Senior within PNC's Technology organization, you will be based in Cleveland, OH; Pittsburgh, PA or Dallas, TX.

We are seeking a Technical Manager to lead a high-impact Salesforce (EDGE) engineering team supporting Sales, Servicing, Marketing Cloud Account Engagement, CPQ, API integrations, and enterprise banking solutions.
This role will be responsible for:
• Delivering critical business capabilities such as sales operations, case management, pricing, quoting, and margin optimization
• Ensuring scalable integrations and production stability
• Driving timely execution of releases
The ideal candidate will bring strong Salesforce platform expertise, hands-on leadership, and the ability to effectively manage lean teams delivering business-critical functionality.

Key Responsibilities
Technical & Delivery Leadership
• Manage development projects, teams, and application support functions
• Oversee application development, installation, and maintenance
• Ensure adherence to quality standards and enterprise guidelines
• Drive product strategy from a technical leadership perspective
Salesforce & CPQ Delivery
• Lead development across Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud Account Engagement, CPQ)
• Deliver pricing, quoting, and margin optimization capabilities
• Ensure solutions align with business needs and enterprise architecture
API & Integration Oversight
• Guide development and delivery of integrations (REST/SOAP APIs)
• Ensure scalability, security, and performance of integrated systems
Team & Resource Management
• Lead, mentor, and develop engineering teams
• Maximize staff contribution through professional development and teamwork
• Manage hiring, performance, and vendor coordination
Production Stability & Risk Management
• Support root cause analysis and issue resolution in production environments
• Ensure secure and compliant application design across layers
• Monitor system performance and continuous improvements
Stakeholder Engagement
• Interface between engineering, product, and leadership teams
• Communicate technical concepts effectively to business stakeholders

Experience
• 5+ years of experience in a technology management role
• Experience leading software development teams and projects
• Experience working across the full SDLC using Agile methodologies
• Proven experience handling production issues and root cause analysis
Technical Skills
• Strong experience with Salesforce platform (Sales Cloud, Service Cloud)
• Hands-on knowledge of:
o Apex, Lightning, SOQL
o Salesforce integrations (REST/SOAP APIs)
• Experience with Salesforce CPQ (preferred)
• Strong understanding of:
o API design and integration patterns
o Data models and enterprise architecture
Engineering & Architecture
• Experience with microservices architecture (Spring Boot, REST, SOAP)
• Experience securing applications (authentication, authorization, RBAC)
• Cloud exposure (Azure, AWS, containers) preferred
Leadership & Delivery
• Proven experience managing engineering teams (10+ members)
• Experience leading lean teams with critical dependencies
• Strong coaching, mentoring, and team-building skills
• Experience delivering enterprise-scale solutions and managing releases
Domain Knowledge (Preferred)
• Banking / Financial Services experience
• CPQ, pricing, and quoting domain exposure
• Understanding of regulatory and compliance requirements
• Experience with revenue optimization use cases
Key Competencies
• Strong decision-making under resource constraints
• Ability to balance technical depth with leadership
• Excellent communication between business and technology teams
• Focus on risk mitigation and operational stability
Nice to Have
• Salesforce certifications (Platform Developer, Architect, CPQ Specialist)
• Experience with CI/CD tools (Jenkins, Maven, Git)
• Test automation experience (Selenium, Cucumber, etc.)
• Strong problem-solving mindset and project management experience

PNC is an in-office company that fosters a supportive culture where employees can thri