Global Safety & Security Regional Head of Security Operations (North America)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The RHOS is responsible for the management of the North American Region and more widely aid the global team in delivering the mission of the group. RHOSs shall ensure an appropriate response to, and escalation of all security and safety incidents at facilities throughout the Region in line with organizational policies and procedures. 

The role requires considerable experience in relationship, project, and vendor management and will require a good technical understanding of security systems, as RHOSs will be required to support planned works across the lifespan of the various systems used by the security function, supported by a dedicated Physical Security Technology Team (PSTT).

RHOSs will be routinely required to develop, review, and apply a wide range of defined procedures and protocols, and implementing corrective measures where necessary, in order to ensure that all security staff have a clear and thorough knowledge of requirements and duties.  Where necessary, drawing on experience, exercising judgment and initiative to give effective guidance and direction to the managers, supervisors, and the wider team members under RHOS management.

Travel to sites in the Region, and potentially globally, may be required on occasion to support security and safety reviews, events or project works.

Essential Functions:

• Implementation of security standards and procedures, which include Health and Safety, Electronic Security Systems, Guarding, Physical Countermeasures, Event Security, Close - Executive Protection, Travel Safety & Security, Kidnap Preparedness, and Workforce Protection.
• Conducting Site Security Surveys (SSS) and related Risk Assessments (quantification of Assets and Threats) for Visa’s offices and develop continual policy compliance programs for all related sites.
• Responsible for Health & Safety (H&S) compliance, to include daily observation, and Monthly - Quarterly - Annual H&S validations (Fire Extinguishers, Medical Supplies, AED, Annual Evacuation Exercise, Site Inspections and H&S Regional Meeting attendance).  Report all accidents, injuries, illnesses, etc. to Health & Safety at the earliest opportunity, and submit required forms - portals.
• Manage contracted guard force and other third-party vendor’s daily activities to ensure proper security coverage for all shifts and buildings while maintaining proper customer service standards.
• Develop and maintain comprehensive Standard Operating Procedures for the facility, i.e. a Building Security Operations Manual (BSOM).
• Vendor Management:
  • Ensures that all work is comprehensively defined in clear and concise Statement of Works (SoW) which include clearly defined requirements and expectations, Specifications, Services, Schedule, Phasing, etc.
  • Has current versions of vendor Contracts, and regularly performs tracking and reporting to ensure compliance.
  • Engages in recurring Business Reviews based on Metrics - KPIs.
  • Involves Sourcing in all vendor selection and on-boarding.
• Manages sub-domains such as confidential document destruction, third party risk management, technical security countermeasures (anti eavesdropping), mail - package screening, mergers & acquisitions, expatriate security, and active assailant.
• Be intimately familiar with and certified in regulations that apply directly to sites within the portfolio (PCI for Data Centers, or NFPA70 for example) and ensure compliance across affected sites.
• Develop, track, maintain, and respond to Metrics and Key Performance Indicators associated with the role. Specifically, vendors (guarding in particular), incidents, unauthorized - denied access card use, alarm disposition (acknowledge and resolution times), alarm trending, and nuisance alarm reduction.
• Conduct recurring meetings with key stakeholders having primary security responsibilities and involvement, such as people issues (Human Resources), procurement (Sourcing), budgets (Finance), space planning (Corporate Services), regulatory requirements (Audit & Compliance), and local site leadership.
• Work in partnership with internal and external p