Assistant Technical Coordintor

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

In 2022 Eurofins generated frevenues of €6.7 billion and has been among the best preforming stocks in Europe over 20years

We are currently sourcing a Assistant Technical Coordintor, why not consider joining our team in Cork.

Job Description

The purpose of this role is to proactively ensure delivery of on-time and accurate results to allocate accounts, while driving our customer standard and develop relationships with allocated customers.  To support sales growth and the development of internal processes relating to reporting results and customer facing processes.  Reporting to the Technical Coordinator to ensure we have suitable KPI tools in place to manage customers ensuring they are receiving results in a timely manner and with minimal queries. This position will be filled within a two week period.

Main responsibilities will include:

• Ensure all results are reported on time and accurately.
• Ensure we have appropriate levels of account management (relative to size of customers) in place to drive value for both Eurofins and our customers and delivering a great service
• Manage customer enquiries and queries ensuring that all are dealt with promptly, efficiently and with a high level of personal care.
• Maintain customer administration to a high standard(including customer data, pricing, limits/specifications etc).
• Assist with managing relationships with all partner labs (internal and external) and working with them to driver both performance and identify new areas of testing to share with our existing customer base to driver value for ourselves and our customers.
• Work with the labs to prioritise customer samples and ensure there is a good level of understanding of customer requirements.
• Provide technical support to customers to assist with definition of testing requirements to meet their industry and legal obligations.
• Collate all relevant technical and service requirements from customers in relation to such projects and effectively communicate this information to all relevant parties.
• Project manage and proactively track progress of multiple jobs and projects both internally and where necessary with partner subcontractor laboratories.
• Work closely with all laboratory departments on customer projects/non routine samples to ensure on time delivery.
• Develop strong working relationships with key account customers and assist with account management activities including business development.
• Acting as an Authorised Signatory for Test Certificates where required, report all results in a format required by the customer, providing relevant technical support as appropriate. 
• Assist with ensuring efficient and accurate registration and handling of samples through the departments and with partner laboratories.
• Assist with co-ordination of subcontracted testing to ensure on time delivery of customer technical requirements
• Provide technical, project management and reporting support for retailer projects.
• Provide a high level of customer service and maintain working knowledge of relevant legislation and industry standards and trends.
• Uphold client confidence in the accuracy of results and in service levels particularly response times
• Any other duties deemed applicable and required to support the effective operations of the business and the implementation of the quality management system.
• Complying with all aspects of Eurofins H&S policy

BEHAVIOURS 

All employees are expected to demonstrate the following behaviours:

• Good Communication:  Open in their communication style including active listening and feedback with all personnel in the organisation.
• Teamwork:  Works well in a team environment and regularly encourages teamwork throughout the organisation.
• Assertive:   Readily speaks out where required, clarifying points and making recommendations.
• Organised:   Plans work thoroughly, notifying and involving other areas where required.
• Flexible:  Constantly strives to move where the organisation requires their skills to meet customer requirements