Director, Patient Services (U.S.)

Location:                    Remote (Boston office preferred)

Reporting to:             General Manager, North America

Job summary

The Director, Patient Services (U.S.) will be instrumental in the final design, development, execution and monitoring of the Orchard Assist TM patient services program. This individual will lead and oversee the day-to-day operations of the program, including management of the external Hub provider and case managers, co-pay assistance program, and data and reporting on the program’s key performance indices among other responsibilities. The role requires close collaboration with internal partners such as account management, market access, patient advocacy, medical, legal, and regulatory functions. In addition, this position requires close collaboration with qualified treatment centers to optimize the patient treatment journey and product access.

Requirements

Key Requirements 

Required knowledge

·         Experience in the design, development, and implementation of a flexible and scalable patient services model that will support patients, caregivers, and healthcare providers.

·         Demonstrated knowledge of the necessary standard operating procedures and operational guidance to ensure the efficient execution of a patient services program, including ancillary services that optimize the patient treatment journey experience.

·         Demonstrated knowledge of payer policies, coverage, coding, and patient access for innovative therapies

·         Working knowledge of the Health Insurance Portability and Accountability Act (HIPAA)

·         Extensive understanding of reimbursement process, specifically the medical benefit within public and private insurance plans

·         Experience launching premium priced, rare disease products in the U.S. market, cell and gene therapy experience preferred  

·         Minimum of 10 years of experience in the biotech/pharmaceutical/healthcare industry

·         Experience in a fast paced, dynamic start-up biotech environment working across a matrix organization effectively and efficiently deploying limited resources

·         Proficiency with Microsoft Office

Skills & Abilities

·         Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects

·         Ability to anticipate issues and respond quickly, work creatively to solve problems, and address commercial market challenges related to patient access to product

·         An individual with the capability to build strong relationships with others, demonstrating high emotional intelligence and a knack for persuasively influencing others

·         Proven ability to work independently and collaboratively, as required, in a fast paced, matrixed, team environment consisting of internal and external team members

·         The ability to set clear and challenging goals while upholding accountability for results

·         An individual of character, high degree of integrity and the ability to consistently act in a transparent manner considering what is best for the organization

·         The ability to persevere in the face of challenges, exhibit a steadfast resolve, and demonstrate a commitment to high standards

·         Excellent verbal and written communication skills

Education

Bachelor’s degree in a relevant field of study. Advanced degree (Master’s, MBA, PhD) preferred.

Other

This position requires domestic travel (25%+) and a preference to reside within commuting distance to the Boston office.

Orchard Therapeutics is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.