Floor Supervisor - Dual Dealer

YOUR MISSION (The Job Description): This position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of guest service according to corporate and property-specific standards, while maintaining the integrity of the games for casino operations located inside Virgin Hotels Las Vegas. Qualifications

THE NITTY-GRITTY (The Essential Job Duties):

• Assume overall responsibility for the effective gaming service activities for a designated area or pit
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity
• Control and direct games in progress by monitoring and aiding dealer correction
• Maintain awareness of how each game stands with respect to player limits, special guests, gains/losses, and Dealer performance
• Oversee and assure high standards of guest courtesy on each game and work closely with casino staff members in this regard
• Assist and make recommendations regarding the hiring, appraising, and disciplining of staff to ensure adequate level and quality of Team Members for provision of services
• Provide and monitor on-the-job training for Dealers to ensure Team Members receive adequate guidance, resources, and information for adequate job performance
• Perform other duties as assigned
• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
• Consult internal control procedures and policy manuals for guidance
• Report illegal activity to Security and the appropriate levels of management

WHAT IT TAKES (The Qualities We Look For)

• Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Effective communication and presentation skills to all levels of management
• Ability to think freely and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent guest relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Ability to obtain gaming license
• Manual dexterity
• Basic knowledge of player rewards programs
• Maintain a neat, clean, and well-groomed appearance
• Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised, as well as knowledge of and ability to identify various cheating techniques
• Completion of a wide variety of specific games training programs with resulting proficiency in several pit games
• Skills and abilities typically acquired through a minimum of two years multi-game dealing experience
• Adhere to hotel policies including but not limited to attendance, safety, and behavior

WOULD BE NICE TO HAVE'S

• 5 years' experience in a resort casino
• Must love people and have the professional