ERS-Supervisor Field Service

POSITION SUMMARY
Responsible for performing supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a Region of service engineers. 

RESPONSIBILITIES  

• ​​​ ​Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.  
• ​Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems. 
• ​Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.  
• ​Instrumental in developing tests and inspections in new areas of field services.  
• ​Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.  
• ​Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing. 
• ​May perform complex analysis and evaluative tasks necessary to complete equipment-labeling projects consistent with recognized industry and international standards, local jurisdiction requirements and Company procedures.  
• ​Actively involved client interface and business development activities.  

​ 

​Supervisory Responsibilities  

• ​1+ Senior Field Engineer, Field Engineer, and/or Technician 

   

​Competencies                                    

​​                To perform the job successfully, an individual should demonstrate the following competencies:  

​ 

• ​Action Oriented – Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise.  
• ​Building Effective Teams – Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team.  
• ​Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.  
• ​Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.  
• ​Directing Others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results.  
• ​Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.  

QUALIFICATIONS

• ​​​Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.  
• ​Requires special skills in a majority of the following: Power quality surveys - generation and co-generation start-up – ANSI, NEC, NEMA and U.L. specifications (field evaluation); pilot wire and distance relaying - computer power system transient surveys - vector, phasor analogy; UPS systems - drive systems - complex control systems - medium and high voltage substation start-up, vibration analysis.  
• ​Strong background and experience in all types of switchgear and equipment testing through the 500-kV class.  
• ​Thorough knowledge of electrical apparatus testing with a strong theoretical understanding of electrical power systems, and good aptitude for problem evaluation.  
• ​A high degree of communication, supervisory, organizational and management skills are required.  
• ​A good theoretical background and strong management skills are necessary.  
• ​Communicate effectively, in writing and verbally, with clients, peers and management.  
• ​Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.  
• ​Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standa