Join TriumphX!

TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands – TriumphPay, Triumph and TBK Bank – via a shared service model. We’re looking for top tech and project management talent to analyze, recommend and build strategic solutions that support Triumph Financial’s mission to become a world-class, market-leading financial and technology company.

This is a pipeline requisition and not a job opening.  We are in the process of pipelining for anticipated future job openings.

Position Summary:

The Infrastructure Engineer - Microsoft O365 Collaboration & Productivity will work within the Productivity and Collaboration pod of the Infrastructure team.  This role will build, manage and improve the infrastructure systems providing services in support of the day-to-day operations, critical projects, and strategic growth of the business. They will specialize in supporting key IT systems which are used enterprise-wide which bring Triumph team members together virtually. The technologies supported by the Productivity & Collaboration pod include e-mail services (Microsoft Exchange/Exchange Online, Mimecast and SendGrid), messaging (Slack), and Collaboration Services (Microsoft SharePoint, Smartsheet and Zoom). The successful candidate will need to be able to develop solutions, create standards and provide guidance to technical teams. This role will also be responsible for creating and updating infrastructure documentation, systems assessments, and reporting results.

A Day in the Life:

• Proactively gather information and utilize analytical and creative problem-solving skills alongside standard processes and technologies to create efficient, secure, and reliable solutions for the business.

• Provide general and routine maintenance support including installation, patching, and configuration of systems within the pods expertise.

• Provide technical support for Productivity and Collaboration solutions and services.

• Create and maintain documents for procedures/processes and infrastructure architecture/topology diagrams.

• Collaborate with team members and software vendors to design, implement, and test systems.

• Accountable for use of services, handling of sensitive data, and resolving incidents and requests in compliance with FFIEC regulations.

• Research and stay current with advances in technologies; recommends change and updates accordingly.

• Identify areas of improvement and proactively develop plans to improve infrastructure architecture.

• ‪Manages production and pre-production technology systems in a hybrid cloud/datacenter environment.

• Creates automation through modern scripting methods such as PowerShell.

• Respond to tickets and all other issues in a timely manner according to response SLA.

• Participates in a 24x7 on-call rotation.

• Tune and refine existing systems to reduce Help Desk workload by preventing tickets from recurring.

• Attend weekly pod meetings to discuss progression through assigned engineering efforts and collaborate with others in the department.

To succeed in this role, you'll need the following:

The successful candidate will possess business operations experience and skills, excellent leadership skills, superior analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following:

• Bachelor’s degree in technology, Engineering, or Mathematics (STEM) or equivalent work experience

• Solid understanding of IT infrastructure concepts with a high degree of intellectual curiosity.

• Proven interpersonal skills with the ability to interact with managers and users with varying technical backgrounds in a fast-paced work environment.

• Strong work ethic, time management, and organizational skills.

• Must be able to receive and follow instructions given by management and develop solutions to unique problems.

• Ability to work on more than one task at a time and manage work effectively by prioritizing team assignments, schedules, and meetings.

• Ability to provide excellent customer service, while meeting strict deadlines.

• Outstanding communication skills, both written and verbal.

• Ability to adapt to changing work situations and procedures.

• Hands on project management skills to ensure the timely completion of work.

• Ability to leverage tools to perform day-to-day administration tasks, root-cause analysis, and service restoration such as ba