Customer Support & Quoting Specialist

Customer Support & Quoting Specialists on the team today:

• Take inbound phone calls, emails, and messages from customers, helping provide them with any information they need to understand more about the project at their home.

• Make outbound communications to customers at the beginning of their projects to help set expectations up front and explain what the customer journey will look like.

• Respond to communications from partnered solar companies regarding their customer’s projects with Remi.

• Receive inbound requests from solar companies to generate remote quotes for structural and roofing work; use Remi’s quoting software to produce and submit quotes to solar companies.

• Ensure projects are kept up to date in the Remi CRM and the CRMs of our partnered solar companies.

Skills & Experience

• Excellent verbal and written communication skills with customers.

• 1-2 years Prior experience in data entry, customer service, or project coordination is preferred.

• Quick learner with the ability to work independently in a variety of software applications for tracking customers.

• An eye for detail–someone who doesn’t miss small details, reads carefully, and checks their own work often.

• Prior experience in the roofing, solar, or home construction industry is a plus.

• Able to work in-office at Remi’s corporate office in Lehi, UT five days a week.